ERIC OWUSU BROBBEY

Customer service engineer with nine years of experience in fixed service and customer management for Vodafone Ghana. Experience in working at height effectively. With strength in customer management, which has helped to get closer to the customers to understand their needs and help meet their expectations. Excellent computer knowledge. Strong communication and decision-making skills – the ability to balance conflicting interests. Proactive with a flexible and adaptable approach to work and a proven track record of being a team player, strong influence and relationship management skills, and customer-centric. Working knowledge of Vodafone products and services, Awareness of network and support systems (e.g. Billing & payment methods, reporting, and service management). Ability to communicate effectively to technical and non-technical customers and a multi-tasker Analytical customer service which focuses on applying sound engineering principles using both traditional and innovative methods. Award-winning customer service Engineer focused on sustainable design. Highly effective at working with teams of designers and builders to accomplish projects on time and according to cost constraints.

• Supervision of the deployment of sixty FDP’s and operationalization at Amamole
• Supervision of replacement of batteries at Kuntuse cell site.
• Supervision of the deployment of forty eight FDP’s by Jens Company limited at Dome.
• Supervision of replacement of services poles and Preventive maintenance of FDP’s.
• Supervision of deployment of sixty for FDP’s by Jens Company limited at Kwashibu.
• Supervision of the repair and restoration of multiple fiber cuts at Dome Crossing
• Supervision of the Installation and Repair of Overhead fiber cable at Lomnava
• Supervision of replacement of old FDP’s and splicing in closures.
• Supervision of the design of estate model to serve gated community at Paraku Estate
• Supervision of the design and deployment to serve gated community at Franko Estate

• October 2023 to present Assistance Pastor (Anakazo Church Palas Town Branch)
• 2009-2023: Shepherd (Light House Church Kotobabi, Anakazo church)
• May -2008: President National Service Association- Nzema East

• Date of Birth: 03/16/82
• Nationality: Ghanaian
• Marital Status: Married

• Mr. Enoch Hanson, FANDA Company Limited, +233 202005702, slabbey@atu.edu.gh
• Mr. Sydney Abbey, Accra Technical University, +233 244727628

• Researching About Engineering problems
• Reading Books
• Playing Football.

• Telecommunications
• Satellite and Mobile Communication
• Optical Communication Networks
• Power Systems
• Equipment Maintenance
• Digital Electronics
• Power Electronics
• Measurement and Instrumentation
• Electrical Machine
• Fault Diagnosis
• Electronics Servicing
• Micro Computers
• Control Systems Programmable Logic Controllers
• Power System Analysis
• High Voltage Engineering
• Robotics