Eric Otoo
Accra,Ghana
Summary
Experienced with over 22 years of experience in security Operations. Excellent reputation for resolving problems and improving customer satisfaction.
Experienced Security Operations Manager skilled in enhancing organizational security frameworks and driving risk mitigation strategies.
Delivered notable improvements in incident response times and successfully coordinated large-scale security initiatives that safeguarded critical assets.
Known for fostering collaborative team environments and implementing robust security protocols.
Overview
26
26
years of professional experience
4045
4045
years of post-secondary education
1
1
Certification
Work history
HEAD OF SECURITY OPERATIONS
MAGNUM FORCE SECURITY COMPANY LIMITED
08.2019 - 06.2025
- Direct all security relate matter and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Oversee all operational activities, employees and assets by enforcing and regulating security policies and procedures, monitoring and maintaining security systems.
- Developed and grow staff competencies through team development, implementation and support of specific training for various responsibilities.
- Training of new employees on security protocols, basic security, VHF Radio communication and customer service etc.
- Coordinate Operations and management on best practices to optimize productivity.
GENERAL MANAGER/FACILITY MANAGER
MAGNUM FORCE SECURITY COMPANY LIMITED
06.2016 - 08.2019
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing security personnel and conducting of on-the-job training.
SUPERVISOR/FACILITY MANAGER/TRAINING INSTRUCTOR
MAGNUM FORCE SECURITY COMPANY LIMITED
06.2009 - 02.2015
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
SUPERVISOR/FACILITY MANAGER/TRAINING INSTRUCTOR
MAGNUM FORCE SECURITY COMPANY LIMITED
01.2007 - 05.2009
- Logistics distribution to all Magnum Force Security deployment areas.
- Training of recruits.
- Manage Magnum Force Security fleet, Printing of ID cards etc.
SUPERVISOR/TRAINING INSTRUCTOR
MAGNUM FORCE SECURITY COMPANY LIMITED
10.2005 - 05.2007
- Training of new recruits.
- Developed training, task and process guidelines and communicate clear and concise directions to employees.
SUPERVISOR
MAGNUM FORCE SECURITY COMPANY LIMITED
08.2004 - 10.2005
- Mentored newly hired employees on operating CCTV equipments, monitoring, review and writing of report.
- Generate monthly report for security management/department.
- Monitor daily activities and report to MFS Senior Supervisors.
SECURITY OFFICER
MAGNUM FORCE SECURITY COMPANY LIMITED
06.2003 - 10.2004
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled within the Warehouse grounds, and work sites.
- Checked and verified photo identification prior to granting access facility.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitoring, and managed of company CCTV cameras.
TALLING CLERK
AFRICAN GROUNDS OPERATIONS (AFGO)
01.2001 - 05.2003
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
SALES REPRESENTATIVE
UNIDAN ENTERPRISE LIMITED
09.1999 - 12.2000
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Education
DIPLOMA - Workplace Health And Safety
ALISION
Certificate - Train The Trainer
ALISON
CERTIFICATE - Occupational Health And Safety
ALISON
Bachelor Of Science - Accounting
Central University College
CERTIFICATE - Passenger Profiling
RAKES COMPANY LIMITED
CERTIFICATE - FIRE FIGHTING
GHANA NATIONAL FIRE SERVICE
CERTIFICATE - FIRST AID AT WORK
ST. JOHNS GHANA
CERTIFICATE - undefined
SOFTWARE DATA LINK LIMITED
S.S.C.E - undefined
OBRACHIRE SECONDARY TECHNICAL SCHOOL
OBRACHIRE, CENTRAL REGIONCertificate of Higher Education - B
Alison
USA Certificate - Basics of Security Management
ALISON
USA 05.2001 - /2025
Diploma in Operations Management - Security
ALISON
USASkills
- Good organizational and planning skill
- Proven leadership skills and ability to motivate
- Strong written and verbal communication skills
- Ability to work independently or as part of a team
- Computer literate (MS Word, Excel, PowerPoint, Internet etc)
- Defensive driving
Certification
- Airline Passenger Profiling and Travel Document Certificate, 2009
- Ghana National Fire Service Fire Safety Certificate, 2000
- Data Link Computer Institute MS Word, Excel, Access, Coral Draw, PowerPoint, etc.
Personal Details
- Date of birth: 11/22/85
- Nationality: Ghanaian
- Marital status: Single
Custom
- Soccer
- Athletics
- Basketball
Additional Information
Sincerity, Punctuality, Hard work, Accuracy
Reference
Mr. Enyema George
AngloGold Ashanti Iduaprim Limited (Tarkwa)
0244 013 691
0505 010 280
Reference
Maj. Rtd. Zato Joseph
Golden Star Resource Limited
0244 595 417
0577 680 432
Reference
Mr. Gamor Kofi
Security Consultant
0208 191 937
Timeline
HEAD OF SECURITY OPERATIONS
MAGNUM FORCE SECURITY COMPANY LIMITED
08.2019 - 06.2025
GENERAL MANAGER/FACILITY MANAGER
MAGNUM FORCE SECURITY COMPANY LIMITED
06.2016 - 08.2019
SUPERVISOR/FACILITY MANAGER/TRAINING INSTRUCTOR
MAGNUM FORCE SECURITY COMPANY LIMITED
06.2009 - 02.2015
SUPERVISOR/FACILITY MANAGER/TRAINING INSTRUCTOR
MAGNUM FORCE SECURITY COMPANY LIMITED
01.2007 - 05.2009
SUPERVISOR/TRAINING INSTRUCTOR
MAGNUM FORCE SECURITY COMPANY LIMITED
10.2005 - 05.2007
SUPERVISOR
MAGNUM FORCE SECURITY COMPANY LIMITED
08.2004 - 10.2005
SECURITY OFFICER
MAGNUM FORCE SECURITY COMPANY LIMITED
06.2003 - 10.2004
Certificate - Basics of Security Management
ALISON
05.2001 - /2025
TALLING CLERK
AFRICAN GROUNDS OPERATIONS (AFGO)
01.2001 - 05.2003
SALES REPRESENTATIVE
UNIDAN ENTERPRISE LIMITED
09.1999 - 12.2000
CERTIFICATE - Occupational Health And Safety
ALISON
Bachelor Of Science - Accounting
Central University College
CERTIFICATE - Passenger Profiling
RAKES COMPANY LIMITED
CERTIFICATE - FIRE FIGHTING
GHANA NATIONAL FIRE SERVICE
CERTIFICATE - FIRST AID AT WORK
ST. JOHNS GHANA
CERTIFICATE - undefined
SOFTWARE DATA LINK LIMITED
S.S.C.E - undefined
OBRACHIRE SECONDARY TECHNICAL SCHOOL
DIPLOMA - Workplace Health And Safety
ALISION
Certificate - Train The Trainer
ALISON
Certificate of Higher Education - B
Alison
Diploma in Operations Management - Security
ALISON
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