ERIC OPOKU
Accra,AA
Summary
Entrepreneurial and creative Founder passionate about turning innovative ideas into tangible results. Experienced formulating and executing strategic plans, creating new products and services, and developing business opportunities. Track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
10
10
years of professional experience
Work History
GENERAL MANAGER
Pokujobs Company Limited
Accra
02.2018 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
ADMINISTRATIVE MANAGER
The Melodist Group
Accra
05.2016 - 01.2018
- Monitored office inventory to maintain supply levels.
- Communicated jobs expectations and trained staff to promote team building and discipline.
- Directed and oversaw office personnel activities.
- Identified and solved problems to enhance management and business direction.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Completed bi-weekly payroll for 15 employees.
Education
Teaching Certificate - undefined
World Tesol Academy
01.2026
Post Graduate Certificate In Project Management - Project Management
Graduate Training Institute
02.2013
Bachelor Of Business Administration (BBA) - Accounting
Christian Service University College
05.2010
High School Diploma - undefined
Osei Tutu Secondary School
12.1998
Basic Educational Certificate - General Knowledge
Bekwai S.D.A Junior Secondary School
06.1995
Skills
- Ethics and integrity
- Client Engagement
- Visionary leadership
- Decision-making
- Issue and conflict resolution
- Entrepreneurial and Innovative
- Project management
- Strategic Planning
- Team Engagement
- Goal setting
- Marketing
- Strategic Thinking
Languages
English
Gps
GM-151-0864
Personal Information
Nationality: Ghanaian
Hobbies and Interests
- Listening to music
- Reading motivational books
Timeline
GENERAL MANAGER
Pokujobs Company Limited
02.2018 - Current
ADMINISTRATIVE MANAGER
The Melodist Group
05.2016 - 01.2018
Teaching Certificate - undefined
World Tesol Academy
Post Graduate Certificate In Project Management - Project Management
Graduate Training Institute
Bachelor Of Business Administration (BBA) - Accounting
Christian Service University College
High School Diploma - undefined
Osei Tutu Secondary School
Basic Educational Certificate - General Knowledge
Bekwai S.D.A Junior Secondary School