ERIC ODURO-AFFUM
Tema
Summary
Resourceful and dependable professional with demonstrated expertise in team leadership, administrative support, data entry, and customer service. Possess over two years of experience in inbound customer support, a year of hands-on experience in data entry, and a solid background in team supervision. Skilled in computer system administration (hardware and networking), proficient in Microsoft Office Suite, and experienced in project coordination and team development. Committed to enhancing productivity through effective communication, problem-solving, and a collaborative work ethic.
Overview
13
13
years of professional experience
Work History
Team Leader
Global Managed Services (GMS)
06.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Data Entry Specialist (Indexer)
HireBloom/GMS
09.2023 - Current
- Family Search Indexing
- Social Media Pilot Project (Family Search)
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Data Entry Specialist (Part-Time)
African Distribution Associates
08.2023 - 02.2024
- Data Entry Clerk (Family Search)
Administrative Assistant
3M&C Ghana Ltd
02.2022 - 08.2023
- Administrative Duties
- I.T Support Technician
- Warehouse Inventory Manager
Assistant Manager
A & E Supermarket
11.2020 - 02.2021
- Supervisory role
- Pricing manager
- Financial Duties
Clerk
The LDS Church
08.2014 - 04.2021
- Records/Data Entry
- Financial Duties (Updating Expenses and Tithes & Offerings)
- Updating Daily, Weekly and Monthly Reports
Customer Care Executive (Inbound)
ISON BPO (Airteltigo)
10.2018 - 11.2020
- Assisting customers to resolve issues
- Cross-selling of product and services
Mobile Banker/ Sales Rep.
SIC Life Savings & Loans
07.2017 - 05.2018
- Assisting customers to resolve issues
- Cross-selling of product and services
- Account Opening and Processing
- Money Mobilization
Sales Consultant
PayGo Ghana Ltd
09.2014 - 10.2015
- Sales Representative
Voluntary Service
L.D.S. Self-Reliance Center
08.2013 - 09.2014
- Facilitator for Resource Center
- Computer Center Assistant
Full-Time Missionary (Volunteer)
Nigeria Calabar Mission
08.2011 - 08.2013
- Teaching the Gospel
- Training New Missionaries
- District Leader
Education
Bachelor of Science - Information Technology
Ensign College
Utah12-2026
No Degree - Certified Remote Work Professional - West Africa
Utah State University
Utah-USA (Remote)12-2024
Advanced Professional Diploma - Network And System Administration
IPMC College of Technology
Tema, Ghana05.2017
High School Diploma -
Ashaiman Senior High School
Ashaiman, Ghana06-2008
High School Diploma -
Community 11 Complex School
Tema, Ghana07.2005
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Complex Problem-solving
- Work planning
- Analytical thinking
- Goal setting
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Leading team meetings
- Relationship building
- Technical support
- Onboarding and orientation
- Call center operations
- Meeting facilitation
- Client communication
- Multitasking Abilities
References
- Mrs. Patricia Odoi-Atsem, C.E.O, 3M&C Ghana Ltd, +233205387334, pemensah4@gmail.com
- Mr. Ablade Odoi-Atsem, C.E.O, A & E Supermarket, C. 25, Tema, Ghana, +233506095323, ablade12@gmail.com
- Mr. Gilbert Maddy, Call Center Supervisor (Airteltigo), ISON Experiences (BPO), +233545000517, gilbert.maddy@isonxperiences.com
Training
- ISON Xperiences, Customer Service Training, 10/01/18
- SIC Life Savings & Loan, Performance & Management Training, 09/01/17
- SIC Life Savings & Loans, Anti-Money Laundering, 08/01/17
- L.D.S. Africa West Area, Employees Forum (Five-Star Service), 11/01/13
- L.D.S. Self-Reliance Center, Career Workshop, 08/01/13
- L.D.S. Self-Reliance Center, Self-Employment Workshop, 08/01/13
- Missionary Training Center, Missionary, 08/01/11
Personaldata
I take pleasure in listening to music.
Timeline
Team Leader
Global Managed Services (GMS)
06.2024 - Current
Data Entry Specialist (Indexer)
HireBloom/GMS
09.2023 - Current
Data Entry Specialist (Part-Time)
African Distribution Associates
08.2023 - 02.2024
Administrative Assistant
3M&C Ghana Ltd
02.2022 - 08.2023
Assistant Manager
A & E Supermarket
11.2020 - 02.2021
Customer Care Executive (Inbound)
ISON BPO (Airteltigo)
10.2018 - 11.2020
Mobile Banker/ Sales Rep.
SIC Life Savings & Loans
07.2017 - 05.2018
Sales Consultant
PayGo Ghana Ltd
09.2014 - 10.2015
Clerk
The LDS Church
08.2014 - 04.2021
Voluntary Service
L.D.S. Self-Reliance Center
08.2013 - 09.2014
Full-Time Missionary (Volunteer)
Nigeria Calabar Mission
08.2011 - 08.2013
Bachelor of Science - Information Technology
Ensign College
No Degree - Certified Remote Work Professional - West Africa
Utah State University
Advanced Professional Diploma - Network And System Administration
IPMC College of Technology
High School Diploma -
Ashaiman Senior High School
High School Diploma -
Community 11 Complex School
Similar Profiles
Patrick Tetteh OkudzetoPatrick Tetteh Okudzeto
Mentor at Global Managed ServicesMentor at Global Managed Services
DONOVAN THOMASDONOVAN THOMAS
Black Hat at GMSBlack Hat at GMS
Nathan BiasNathan Bias
Pad Man at GMSPad Man at GMS
Griffin Agyekum MensahGriffin Agyekum Mensah
Quality and Food Safety, Supply Chain Lead at Bunge LimitedQuality and Food Safety, Supply Chain Lead at Bunge Limited
Esther MensahEsther Mensah
Laboratory Technician at Kpone Thermal Power Station, VRALaboratory Technician at Kpone Thermal Power Station, VRA