Eric Nyanful
Cape Coast
Summary
I am a computer science graduate with one year of experience working as a customer service representative. Through this experience, I developed strong communication and problem-solving skills while assisting customers in a fast-paced environment. Although I currently lack extensive hands-on experience in my field, I am eager and willing to learn, with a strong commitment to mastering my computer science expertise. I am actively seeking opportunities to apply my technical knowledge, grow professionally, and contribute to the success of the team.
Overview
1
1
years of professional experience
Work History
Customer Service Representative Assistant
United Bank For Africa
11.2022 - 10.2023
- Communicating with customers via phone and in person to respond to and resolve various inquiries pertaining to appointments, transportation routing, account opening, debit card issuing, others.
- Selling bank products and executing customer transactions.
- Opened the difference types of accounts according to the customer's instruction.
- Making calls to customers with dormant accounts to help reactivate the account in other to get back to business again with the bank.
- Participating in activities and trips organized by the bank to sell and promote the bank's product
- I also used my technical skills to help the bank and my colleagues by ensuring that support requests are received, logged, prioritized, assigned, and resolved in a timely manner
- Help the staffs, providing guidance and support when they have issues with their computers or a network problem
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
I.T Technical Support Intern
Ghana Ports and Harbour Authorities
05.2021 - 11.2021
- Maintenance of computer networks, hardware, software, and other related systems
- Replacing faulty network hardware components when necessary
- Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
- Maintaining, configuring, and monitoring virus protection software and email applications.
- Fixing and Replacing computer hardware components when necessary
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Teaching Assistance Intern
KAAF University College
09.2020 - 12.2020
- Assisting faculty with classroom instruction, records, and assignments.
- Leading discussion sections.
- Grading assignments or papers
- Recording and calculating grades.
- Taking attendance or monitoring participation
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Professional Diploma - Systems Engineering
01-2026
Certificate - Ethical Hacking
01-2026
Bachelor of Science - Computer Science
12.2022
Skills
- Hardware configuration
- Software installation
- Hardware and Software Maintenance
- Network configuration
- Hardware deployment
- Operating System Knowledge
Languages
English
Fante
Twi
Timeline
Customer Service Representative Assistant - United Bank For Africa
11.2022 - 10.2023
I.T Technical Support Intern - Ghana Ports and Harbour Authorities
05.2021 - 11.2021
Teaching Assistance Intern - KAAF University College
09.2020 - 12.2020
IPMC - Professional Diploma, Systems Engineering
CISCO Networking Academy - Certificate, Ethical Hacking
KAAF University College - Bachelor of Science, Computer Science
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