ERIC NOKOLAWE

• Provided excellent customer service to ensure client satisfaction.
• Monitored and evaluated member satisfaction through surveys and interviews.
• Supervised a team of trainers and instructors to ensure quality customer service was provided at all times.
• Provided individual support and counseling on general wellness and nutrition.

Ensuring good management of equipment before and after use.

• Ensured compliance with local health codes and regulations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Administered daily operations to ensure policies are properly adhered to by sales staffs.
• Directed departmental alignment on strategies to create strong sales.
• Cultivated strong business relationships with customers to drive business.
• Successfully increased employee retention with a positive work environment.

• Supervised subordinate staff in carrying out daily duties and activities.
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Implemented new technologies to enhance workplace productivity levels.
• Participated in regular meetings with upper management regarding progress updates on current initiatives.
• Represented the organization at external events and conferences.
• Conducted performance evaluations and provided constructive feedback.
• Monitored and reported on operational performance metrics.