Eric Dadzie

Company overview: CANTONMENT

• Installed, configured, and maintained software and hardware, ensuring alignment with company standards and security guidelines.
• Provided daily IT support, troubleshooting, and resolving technical issues for users to minimize downtime.
• Monitored system performance, ensured high availability, and tracked incidents for efficient resolution within SLAs.
• Managed network services (DNS, DHCP), and workplace deployments, ensuring a secure and stable IT infrastructure.
• Collaborated with IT teams to implement solutions that meet business needs and adhere to IT standards.
• Monitored system performance after completing repairs or installations.
• Developed and maintained customer relationships by providing prompt and accurate solutions to inquiries.
• Led the installation of new equipment, ensuring compliance with technical specifications and safety standards.
• Collaborated with internal teams to develop customized solutions based on customer needs.
• Prepared comprehensive reports summarizing repair activities for each callout.

Company Overview: MALTA

• Provided IT support for SAP ERP and CRM systems, troubleshooting issues and delivering timely assistance to business users
• ERP and CRM security and availability are ensured by conducting risk assessments, keeping track of documentation, and monitoring system performance. enhanced
• Acted as the primary point of contact for IT support requests, tracking incidents, and contributing to the knowledge base.
• Coordinated with suppliers for IT component maintenance, and collaborated with internal teams to ensure compliance with IT policies.
• Generated reports on ERP and CRM usage, identifying areas for improvement to enhance system performance and user experience.
• Assisted in developing strategies to increase customer satisfaction levels.
• Generated reports to track performance metrics of team members.
• Provided technical support for users experiencing difficulties with software applications.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Company Overview: DANSOMAN.

• Led ERP system support for SAGE, installing, configuring, and maintaining the system according to corporate security standards.
• Provided L1 infrastructure support, troubleshooting network, server, and hardware issues to ensure seamless daily operations.
• Assisted in the setup and configuration of DNS, DHCP, and network deployment, proactively identifying areas for improvement.
• I worked closely with business users to understand and fulfill ERP and infrastructure needs, supporting smooth business functions.
• Documented IT processes and policies contribute to knowledge management and support compliance with IT standards.
• Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
• Evaluated software or hardware to recommend improvements or upgrades.

Company Overview: TEMA.

• Provided frontline IT support for system issues, including ERP, CRM, network, and hardware troubleshooting, to ensure uninterrupted operations, and resolve user concerns swiftly.
• Set up and configured operating systems, managed user account creation, and conducted regular system health checks to enhance productivity, and maintain optimal performance.
• Coordinated with external vendors and service providers for timely repairs, updates, and system upgrades, ensuring all IT services met organizational standards and requirements.
• Documented troubleshooting steps, solutions, and best practices, building a knowledge base that enabled quicker issue resolution and streamlined support processes.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

• Company Overview: ACCRA
• Day-to-day repair of computer and other IT devices for workers and clients
• Supported IT operations by assisting with system maintenance, user training, and daily technical support
• Conducted IT equipment repairs, set up conference room technology, and monitored system performance to support business operations
• Maintained documentation for IT activities and contributed to the development of knowledge resources for team members
• ACCRA