Eric Ampong
Tarkwa
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Skilled IT Support Specialist with background in troubleshooting, network management, and customer service. Experienced in providing technical support to both on-site and remote teams across various operating systems. Strengths include strong analytical skills, ability to multitask and adapt quickly to new technologies. Previous roles involved enhancing system performance, improving end-user experience, and contributing to team-oriented problem resolution efforts.
Overview
14
14
years of professional experience
Work History
Computer Hardware and Networking Technician
KAD DIGITALS
Tarkwa
01.2024 - Current
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Responded promptly to customer inquiries regarding product installation or technical support issues.
- Resolved network-related issues such as slow connection speeds or intermittent disconnections from the internet.
- Installed operating systems such as Windows 7, 8, 10 and Linux OS on computers.
- Provided technical support to users experiencing problems with their computer systems or peripherals.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Assisted in the design of new network infrastructure solutions based on customer requirements.
- Installed and configured hardware components, such as motherboards, processors, RAM, hard drives, video cards and network adapters.
Sales Manager
La-Boison Ventures
Tarkwa
03.2023 - 12.2023
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
IT Technician
Driver and Vehicle Licencing Authority
Tarkwa
09.2021 - 02.2023
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Monitored system performance and implemented preventive maintenance procedures.
- Configured routers, switches and wireless access points for LANs and WANs.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Maintained positive working relationship with fellow staff and management.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Provided recommendations on hardware purchases based on customer requirements.
Safety Supervisor
IKEBERCK Engineering Services
Tarkwa
04.2011 - 06.2017
- Conducted safety training for employees and visitors to ensure compliance with safety regulations.
- Assessed workplace conditions for potential hazards, such as chemical exposure and poor ergonomics.
- Developed emergency response plans to address possible health and safety incidents.
- Investigated accidents in the workplace and reported findings to management.
- Performed regular risk assessments to evaluate the need for additional safety measures or procedures.
- Created policies and procedures related to occupational health and safety standards.
Education
Bachelor of Science - Information And Communication Technology
Brigham Young University
USA - Idaho11-2026
Bachelor of Science - Information Technology
University Of Energy And Natural Resources
Ghana, Sunyani03.2022
Skills
- Hardware diagnostics
- Staff education and training
- TCP/IP
- LAN/WAN
- Software installation
- System administration
- User guidance
- Issue troubleshooting
- Active listening
- Information protection
- Technical support
Languages
English
Advanced
C1
Twi
Proficient
C2
Fante
Proficient
C2
Timeline
Computer Hardware and Networking Technician
KAD DIGITALS
01.2024 - Current
Sales Manager
La-Boison Ventures
03.2023 - 12.2023
IT Technician
Driver and Vehicle Licencing Authority
09.2021 - 02.2023
Safety Supervisor
IKEBERCK Engineering Services
04.2011 - 06.2017
Bachelor of Science - Information Technology
University Of Energy And Natural Resources
Bachelor of Science - Information And Communication Technology
Brigham Young University