Results-driven manager recognized for strong ownership and initiative, exemplifying an exceptional work ethic that consistently exceeds company expectations. Adept at fostering productive relationships and driving team development in fast-paced, deadline-oriented environments. Proven track record of achieving organizational goals while thriving in collaborative settings.
Overview
15
15
years of professional experience
Work History
Payroll and Disbursement Manager
Bayport Savings and Loans PLC
08.2024 - 01.2025
Oversee payroll processing, ensuring compliance with laws, regulations and company policies
Monitor and evaluate team performance, providing feedback and coaching to improve results
Coaching and supervising and supporting team members on the various underwriting stages for efficiency
Make informed credit decisions, taking into account creditworthiness, risk, and business strategy
Contribute to the development and Maintenace of credit policies, procedures, and guidelines
Communicate credit decisions and recommendations to internal stakeholders, including sales, marketing and executive management
Recruit, hire and onboard new team members, ensuring the credit team has the necessary skills and expertise
Develop and implement strategic plans to achieve credit department goals and objectives
Credit Team Leader
Bayport Savings and Loans PLC
09.2021 - 08.2024
Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Plan and design in-house training for product knowledge and credit procedures within the credit space
Ensure team members meet and achieve a set target within the credit space
Perform a detailed reconciliation analysis
Provide training and development opportunities to team members, ensuring they stay up to date with industry trends and best practices
Credit Risk Supervisor (Loan Consolidation)
Bayport Savings and Loans PLC
11.2019 - 10.2021
Overseeing the loan consolidation process, ensuring that borrowers loans are consolidated efficiently and effectively
Supervise a team of loan consolidation specialists, providing guidance, training and support to ensure excellence customer service
Monitor and evaluate the quality of loan consolidation work, identifying areas for improvement and implementing process enhancement
Manage the workflow of loan consolidation request, ensuring timely and efficient processing
Sales Manager
Fidelity Bank Ghana
02.2010 - 05.2013
Driving business growth, expanding customer relationships and achieving sales targets
Develop and implement sales strategies to achieve business objectives, expand market share and increase revenue
Lead, motivate and coach a team of sales professionals
Foster strong relationships with existing and prospective customers, understanding their financial needs and providing tailored solutions
Track and analyze sales performance metrics, identifying areas for improvement and implementing corrective actions
Education
MBA - Human Resource Management
University of Cape-coast
Cape coast, Ghana
03.2023
BSc - Marketing
University of Cape-coast
Cape coast, Ghana
09.2015
HND - Marketing
Takoradi Technical University
Takoradi, Ghana
06.2008
Skills
Leadership Development
Project Management
Industry knowledge
Customer engagement and relationship-building
Data analysis and interpretation
Credit risk assessment and management
Strong presentation and negotiation skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC