Summary
Overview
Work History
Education
Skills
Websites
Technicalskills
Projects
Othercertifications
Skills
Hobbies and Interests
Timeline
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ERIC ADJEI-DANQUAH

Accra

Summary

Dedicated and versatile IT professional with expertise in Cybersecurity, Networking, and System Administration. Academic background in Hardware and Networking Engineering, Computer Studies, Computer Science, and Cybersecurity. Proven ability to make critical decisions, manage deadlines, and lead teams. Committed to implementing robust IT solutions aligned with customer needs. Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.

Overview

12
12
years of professional experience

Work History

SENIOR NETWORK ADMINISTRATOR

DENTAL FUTURE COMPANY LIMITED
11.2018 - Current
  • Designing and implementing network infrastructure
  • Monitoring and optimizing network performance
  • Implementing and maintaining network security protocols
  • Configuring and maintaining servers (physical and virtual)
  • Managing user accounts, permissions, and access control
  • Vulnerability management, incident response, and security awareness
  • Collaborating with IT professionals, leading and mentoring junior staff.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Conducted thorough research on emerging technologies, recommending strategic investments to support long-term business objectives.
  • Designed secure VPN solutions, enabling remote access for employees without compromising data integrity.
  • Monitored system performance and responded to alerts.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Developed and documented network policies, procedures and standards.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Evaluated software products to determine compatibility with existing systems.
  • Designed and evaluated WAN and LAN connectivity technologies.

Network Administrator

ROEKO COMPANY LIMITED
01.2017 - 02.2022
  • Led a team of 18 members to set up 22 dental clinics and ensure the successful operation of network infrastructures
  • Collaborate with other IT professionals and departments to achieve common goals
  • Provide guidance and mentorship to junior staff members to facilitate their professional growth
  • Contribute to the development and enforcement of IT security policies
  • Identify and assess potential security risks within the network infrastructure
  • Efficiently communicate network-related evidence to team members and stakeholders
  • Lead network design and implementation projects, ensuring they are completed on time and within scope
  • Develop and implement incident response plans, demonstrating decisive leadership during security incidents
  • Educate users and staff about cybersecurity best practices to enhance overall security posture
  • Conduct security audits to ensure compliance with industry standards
  • Demonstrate strong problem-solving skills when addressing network-related issues
  • Stay adaptable to changes in technology, security threats, and organisational priorities
  • Make critical decisions about network design, security protocols, and infrastructure optimisation.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Assisted IT staff in troubleshooting issues and closing calls.

IT SUPPORT TECHNICIAN

DREAM CURVE CONSULT
04.2019 - 06.2020
  • Provided IT support services and enhanced customer service support ticket system.
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.

NETWORK ADMINISTRATOR

DENTAL FUTURE COMPANY LIMITED
01.2014 - 10.2018
  • Delivery of network solutions tailored to customer needs
  • Second-level technical support for network system operations.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Improved network efficiency by implementing and managing system updates and patches.

WEBSITE DEVELOPMENT AND BRANDING

CAL BANK GHANA LIMITED
01.2013 - 12.2013
  • Managed the institution's website for optimal performance
  • Developed and managed mobile campaigns, resulting in a 15% performance rise.

NETWORK TECHNICIAN

FLEX TECHNOLOGIES
04.2012 - 11.2012
  • Ensured 100% data backups and inspected LAN infrastructure regularly.
  • Installed cabling, wireless routers and telephone systems for data communications networks.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Performed system patches, service packs, hot fixes and new security configurations.
  • Supported company-wide IT initiatives, sharing expertise on networking best practices with colleagues across departments.
  • Configured rack server network hardware considering rail depth, hardware mounting and cable routing.

Education

MSc in Cybersecurity and Digital Forensic -

Kwame Nkrumah University of Science And Technology
Kumasi Ghana
11.2023

BSc in Computer Science -

Kwame Nkrumah University of Science And Technology
Kumasi Ghana
11.2021

Advanced Diploma in Computer Studies -

National Computing Centre (Manchester United Kingdom)
United Kingdom
02.2013

Diploma in Computer Studies -

National Computing Centre (Manchester United Kingdom)
United Kingdom
02.2012

Diploma in Hardware and Networking Engineering -

IPMC Ghana
Accra Ghana
09.2008

Ph.D. Information Technology -

Kwame Nkrumah University of Science And Technology
Kumasi Ghana
11.2027

Skills

  • Network Troubleshooting
  • System Administration
  • Technical Support
  • Network systems installation
  • Router Configuration
  • Network Security

Technicalskills

CISCO Network Stimulation, MS Office

Projects

  • Investigating the influence of various elements on the utilization of digital forensics in addressing cybercrimes
  • Various software development projects and network implementations

Othercertifications

  • MCSE
  • DIPLOMA IN HARDWARE AND NETWORKING
  • A+ gtspartner
  • IDCS
  • IADCS

Skills

Advanced proficiency in strategies, risk management, and digital forensic techniques., Design, implementation, and maintenance of secure and scalable network infrastructures., Strong skills in Python, Java, and C++ for secure and efficient software solutions., Smooth operation of IT environments and effective troubleshooting., Diagnosing and resolving hardware issues, and optimizing system performance.

Hobbies and Interests

Listening to podcasts, traveling to explore and research.

Timeline

IT SUPPORT TECHNICIAN

DREAM CURVE CONSULT
04.2019 - 06.2020

SENIOR NETWORK ADMINISTRATOR

DENTAL FUTURE COMPANY LIMITED
11.2018 - Current

Network Administrator

ROEKO COMPANY LIMITED
01.2017 - 02.2022

NETWORK ADMINISTRATOR

DENTAL FUTURE COMPANY LIMITED
01.2014 - 10.2018

WEBSITE DEVELOPMENT AND BRANDING

CAL BANK GHANA LIMITED
01.2013 - 12.2013

NETWORK TECHNICIAN

FLEX TECHNOLOGIES
04.2012 - 11.2012

MSc in Cybersecurity and Digital Forensic -

Kwame Nkrumah University of Science And Technology

BSc in Computer Science -

Kwame Nkrumah University of Science And Technology

Advanced Diploma in Computer Studies -

National Computing Centre (Manchester United Kingdom)

Diploma in Computer Studies -

National Computing Centre (Manchester United Kingdom)

Diploma in Hardware and Networking Engineering -

IPMC Ghana

Ph.D. Information Technology -

Kwame Nkrumah University of Science And Technology

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