Perpetual Macra Enyonam Abena Simpiney

• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
• Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
• Increased employee retention rates by creating positive work environment and offering competitive benefits and career advancement opportunities.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Led cross-functional teams to develop innovative strategies, driving business growth and profitability.
• Presented compelling sales pitches that demonstrated the value of our offerings in meeting client objectives successfully.
• Mentored junior team members, fostering a positive work environment and encouraging professional growth.
• Conducted in-depth market research to identify trends, opportunities, and potential threats for strategic planning purposes.
• Established a reputation for exceptional problem-solving abilities by resolving complex issues that resulted in enhanced customer loyalty.
• Collaborated with internal departments to create integrated solutions that addressed complex client challenges effectively.
• Delivered consistent, high-quality service to ensure client satisfaction and retention.
• Increased revenue generation through the development and implementation of strategic sales plans.

• Provided homework assistance using specific curriculum and materials.
• Supported students with helpful study habits and exam strategies.
• Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
• Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
• Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.

. Trained high school candidates to acquire sewing skills.

• Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.