Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ENOCK KWAKU ABOUKU

ENOCK KWAKU ABOUKU

Tema

Summary

Dynamic administrative professional with experience at Eduproof Ghana, excelling in database management and customer service. Proven ability to enhance event coordination and streamline communication across departments. Recognized for fostering positive guest experiences and effectively managing crowd dynamics, contributing to successful events and improved operational efficiency.

Overview

1
1
year of professional experience

Work History

Event Usher

Charterhouse Ghana
ACCRA
05.2025 - 05.2025
  • Welcomed and directed VIPs, guests, and performers to designated seating areas during the awards ceremony.
  • Assisted in crowd management, registration, and ticket verification to ensure a smooth event flow.
  • Provided timely information and support to attendees while maintaining a professional and courteous demeanor.
  • Coordinated with event staff, security, and technical teams to ensure the seamless execution of program schedules.
  • Demonstrated adaptability in a fast-paced environment, resolving attendee concerns with efficiency.
  • Contributed to creating a positive guest experience through attentive service and effective communication.

Administrative Assistant

Eduproof Ghana
East Legon
07.2024 - 09.2024
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Facilitated communication between different departments within the organization.
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Developed and maintained filing systems for confidential documents and records.

Marketing Intern

UPSA Hostel
ACCRA
06.2024 - 07.2024
  • Collaborated with the marketing team to promote hostel facilities to students and guests.
  • Assisted in creating flyers, social media content, and digital promotions to attract new tenants.
  • Engaged in direct marketing on campus and the surrounding areas to boost occupancy rates.
  • Gained valuable experience in client engagement, branding, and facility marketing strategies.
  • Provided administrative support to the marketing team, including scheduling meetings and managing correspondence.

Customer Service Intern

Consolidated Bank Ghana
ACCRA
01.2025 - 02.2025
  • Supported front-line staff during customer interactions and account inquiries.
  • Promoted banking products and explained services to walk-in clients.
  • Developed strong communication and problem-solving skills in a professional financial environment.
  • Welcomed and directed customers to appropriate service desks, ensuring a smooth customer experience.
  • Participated in weekly team meetings and training sessions to improve service delivery and financial knowledge.

Education

BBA - General

University of Professional Studies,Accra
Accra,Ghana
06-2025

Diploma in Management - Management

University of Professional Studies,Accra
Accra,Ghana
09-2023

Skills

  • Microsoft Excel
  • Database management
  • Event coordination
  • Customer service
  • Data entry
  • Project management
  • Communication skills
  • Team collaboration
  • Crowd management

Languages

English
First Language
English
Proficient (C2)
C2
TWI
Proficient (C2)
C2
German
Beginner
A1

Timeline

Event Usher

Charterhouse Ghana
05.2025 - 05.2025

Customer Service Intern

Consolidated Bank Ghana
01.2025 - 02.2025

Administrative Assistant

Eduproof Ghana
07.2024 - 09.2024

Marketing Intern

UPSA Hostel
06.2024 - 07.2024

BBA - General

University of Professional Studies,Accra

Diploma in Management - Management

University of Professional Studies,Accra

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ENOCK KWAKU ABOUKU