Very interested in the job
Enock Nketsiah
Accra
Summary
Proven leader in hospitality, adept in guest relations and complaint resolution, significantly enhancing customer satisfaction at Carlisle. Skilled in cash handling and fostering a positive work environment, I excel in driving team performance and collaboration. Achieved high guest satisfaction rates through effective management and service excellence.
Overview
6
6
years of professional experience
Work History
Hotel Manager
Carlisle
07.2024 - 08.2026
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
Shop Assistant
Nike
10.2020 - 12.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Education
Bachelor Of Accountancy - Chartered Accountant
Gimpa
Accra 02.2018
Skills
- Guest complaint resolution
- Guest services management
- Guest Relations Management
- Cash Handling
- Hospitality
Interests
Timeline
Hotel Manager
Carlisle
07.2024 - 08.2026
Shop Assistant
Nike
10.2020 - 12.2021
Bachelor Of Accountancy - Chartered Accountant
Gimpa
Similar Profiles
JADE GARCIAJADE GARCIA
Production Operator at CarlisleProduction Operator at Carlisle
Juan HernandezJuan Hernandez
Travel Agent at CarlisleTravel Agent at Carlisle
Daiserie Joy GabrilloDaiserie Joy Gabrillo
Kitchen Assistant at CarlisleKitchen Assistant at Carlisle
Carlos DalienCarlos Dalien
Patient Care at CarlislePatient Care at Carlisle
AHLAM JAMAL DINAHLAM JAMAL DIN
Sales Girl at Sahara Jewelry StoreSales Girl at Sahara Jewelry Store