Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Personal Information
Key Skills And Expertise
Timeline
Generic

Enock Kwame Amoah

Accra

Summary

A team player, with the ability to be proactive, innovative, quick learner, ability to meet targets, and to work with others to achieve the desired result.

Overview

7
7
years of professional experience

Work History

Desktop Support Engineer

Bestnet and E Process Ghana Limited
- Current
  • Company Overview: Currently working as a Desktop Support Engineer for Bestnet and E Process Ghana Limited at Ecobank HQ.
  • Installing, upgrading, supporting and troubleshooting, Windows 10 or Windows 11, Office 365, Microsoft Outlook, and any other authorised desktop applications.
  • Installing, upgrading, supporting and troubleshooting printers, mobile devices, and any other authorised peripheral equipment.
  • Configuring desktop hardware to corporate standards. Ie; Configuration of laptops and desktop computers, to be compliant with the ECOBANK network, in order to enable workers access files from the servers.
  • Liaise with third party suppliers as appropriate. Ie; Making requests for laptop and desktop accessories, LAN or network adapters, as well as making assessment of company laptops, should in case new ones are needed for workers, from authorized vendors.
  • Changing of spoilt laptop and and desktop computer accessories. Example; laptop batteries, keyboards, Memory cards, HDD and SSD drives.
  • Encryption and decryption of hard drives/disks.
  • Currently working as a Desktop Support Engineer for Bestnet and E Process Ghana Limited at Ecobank HQ.
  • KEY TECHNOLOGIES: Desktops – prominently Dell and HP, Laptops – Dell; HP; Huawei etc., Microsoft Windows 10, Microsoft Windows 11, Microsoft Office 365, Microsoft Outlook, Microsoft Teams – Work or school(Windows 10), Microsoft Teams – Work or School, Personal(Windows 11), Ubuntu (Mostly Installation), Any Cisco Connect v4.10, v5.0 and v5.1, VMWare Horizon, BitLocker.

Network Support Engineer

Digital Arena
07.2023 - 10.2023
  • Termination of Ethernet cables (Cat 3, Cat 5, Cat 5e, Cat 6, Cat 6a, Cat 7 and Cat 8) using the RJ45 and keystone jack.
  • Configuration and maintenance of network infrastructure including Hubs, Switches, routers and wireless access points.
  • Monitoring system resource utilization, trending, and capacity planning using OpenNMS, Air Control and WinBox softwares.
  • Pinging of Router and Radio IP's using command prompt and fixing issues associated with them remotely.
  • Logging of daily issues (ie, both pending and resolved) using google sheets.
  • Changing of user ID and password using Air control and WinBox.
  • Liase with vendors and other IT personnel for problem resolution.
  • KEY TECHNOLOGIES: OpenNMS, WinBoX, Aircontrol.

ICT Teacher

New Nsutam Senior High Technical School
09.2018 - 07.2019
  • Teaching practical ITC topics
  • Assisting with WASSCE data entry for school
  • Entering of end of term examination results into school’s database
  • Properly installing essential software programs
  • Preparation of lesson notes
  • NATIONAL SERVICE

Education

PROFESSIONAL DIPLOMA - SOFTWARE ENGINEERING

BLUECREST COLLEGE (FORMERLY NIIT)
Kumasi
10.2018

WEST AFRICAN SECONDARY SCHOOL CERTIFICATE -

Accra Academy
Accra
05.2014

BASIC EDUCATION CERTIFICATE EXAMINATION -

St. Mary’s Preparatory/J.H. S
Sunyani
04.2011

Skills

  • Creating bootable drives (Windows installation)
  • Computer Networks and Systems installation and configuration
  • HTML programming
  • SQL Database Management
  • Upgrading of obsolete Software and hardware
  • Network administration and support expertise
  • User account creation and maintenance
  • Team Player
  • Problem solving and critical thinking skills
  • Ability to meet targets

Languages

  • English, Fluent
  • Asante TWI, Fluent

References

Dorcas Adwoa Amoah, Marketing Manager, Cross Switch GH, +23324738600

Hobbies and Interests

  • Reading
  • Watching movies
  • Traveling to new places (ie, site seeing)
  • Video games (Console)

Personal Information

  • Date of Birth: 10/28/95
  • Gender: Male
  • Nationality: Ghanaian
  • Marital Status: Single

Key Skills And Expertise

  • Creating bootable drives (Windows installation)
  • Computer Networks and Systems installation and configuration
  • HTML programming
  • SQL Database Management
  • Upgrading of obsolete Software and hardware
  • Network administration and support expertise
  • User account creation and maintenance
  • Team Player
  • Problem solving and critical thinking skills
  • Ability to meet targets

Timeline

Network Support Engineer

Digital Arena
07.2023 - 10.2023

ICT Teacher

New Nsutam Senior High Technical School
09.2018 - 07.2019

Desktop Support Engineer

Bestnet and E Process Ghana Limited
- Current

PROFESSIONAL DIPLOMA - SOFTWARE ENGINEERING

BLUECREST COLLEGE (FORMERLY NIIT)

WEST AFRICAN SECONDARY SCHOOL CERTIFICATE -

Accra Academy

BASIC EDUCATION CERTIFICATE EXAMINATION -

St. Mary’s Preparatory/J.H. S

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