Enock Karikari

Role:

• Supervised daily operations, ensuring client satisfaction and seamless service delivery
• Designed and implemented customer service strategies to enhance engagement and retention
• Managed email and phone inquiries, resolving issues promptly and professionally
• Maintained detailed client interaction records for management reports

Achievements:

• Developed a customer feedback platform, increasing response rates by 25%
• Increased client retention through personalized engagement strategies
• Maintained a clean, safe, and organized store environment to enhance the customer experience.

Role:

• Provided customer support via phone and in-person interactions.
• Assisted with inquiries, form submissions, and issuance of licenses.
• Supported administrative teams with efficient record-keeping and client interaction processes.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for services information and education.

Achievements:

• Handled over 100 client inquiries daily with 95% positive feedback.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Awarded a recommendation Certificate for good and professional conduct.

Role:

• Facilitated communication between students and faculty, improving the learning environment
• Coordinated educational programs and assisted faculty with administrative tasks
• Coached House 3 sports team for both male and female
• Worked with classroom teacher to learn about current standards and best practices.
• logging observations, teaching times and specific lesson plans for supervisor review.
• Assisted lead teachers with planning daily classroom lessons and activities

Achievements:

• Organized a peer mentorship program that boosted student performance
• Coached House 3 to win five out of twelve inter-house competitions
• Mentored three football players who were selected for the school team
• Showed progressing knowledge and abilities by logging observations, teaching times and specific lesson plans for supervisor review.
• Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.

Role:

• Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
• Collaborated with healthcare providers to expedite claim resolutions
• Maintained confidentiality and accuracy in managing client records.

Achievements:

• Reduced claim processing errors by 70% through detailed review processes
• Processed and submitted NHIS claims to the zonal office on time
• Reduced claims processing time by streamlining documentation and communication
• Increased monthly revenue by processing and submitting all claims on time