Enock Akonor Amoah
Accra
Summary
A detail-oriented and innovative individual with demonstrated proficiency in marketing and communication, coupled with a strong eagerness for continuous learning. Bringing years of diverse experience collaborating with various organizations and clientele. Skilled in customer service and recruitment, eager to leverage this expertise to drive company growth and enhance profitability.
Overview
10
10
years of professional experience
Work History
Curation Specialist (Recruiter)
Raise (Ian Martin Group)
10.2021 - Current
- Company Overview: USA/Canada (Remote)
- Conducted thorough candidate screenings, interviews, and reference checks to identify top talent for a wide range of positions within the organization.
- Developed and maintained strong relationships with hiring managers and department heads to understand their specific staffing needs and provide strategic recruitment solutions.
- Utilized various sourcing strategies, including online job boards like CareerBuilder, Monster, Indeed, Optly, etc, social media platforms, and networking events, to attract qualified candidates and build a diverse candidate pool.
- Managed the end-to-end recruitment process, including writing job descriptions, posting vacancies, and coordinating interviews and assessments, resulting in timely and successful hires.
- USA/Canada (Remote)
Customer Service Representative (Contract)
Mic Global Ghana Limited
Osu
09.2021 - 09.2021
- Company Overview: Osu, Ghana
- Delivered comprehensive information to customers regarding company policies and product offerings.
- Managed incoming and outgoing calls, effectively addressing, and resolving customer concerns and complaints.
- Advised customers on available products, tailoring recommendations to meet individual needs.
- Executed additional assigned duties as needed to support team objectives and enhance customer satisfaction.
- Osu, Ghana
Field Teller (Contract)
MON-TRAN Ghana Limited
Koforidua
05.2021 - 08.2021
- Company Overview: Koforidua, Ghana
- Oversaw the daily collection of client deposits according to established pickup schedules.
- Ensured strict adherence to company policies and procedures while executing assigned tasks.
- Addressed client concerns promptly and effectively, maintaining a high standard of service.
- Accomplished additional responsibilities as delegated by management.
- Koforidua, Ghana
Customer Service Representative
iSON BPO Ghana Limited (MTN Call Centre)
Tema
02.2020 - 05.2021
- Company Overview: Tema, Ghana
- Managed high volumes of inbound calls efficiently and courteously through Avaya application.
- Identified and addressed customer needs, providing clear and effective solutions.
- Resolved product and service issues through troubleshooting, aiming for swift resolution.
- Met individual and team performance targets for quality and quantity.
- Undertook supplementary tasks as directed by supervisors.
- Tema, Ghana
Customer Service Representative
National Health Insurance Authority
Akropong
09.2017 - 08.2018
- Company Overview: Akropong, Ghana
- Assisted with client registration and renewal procedures, supporting data entry operations.
- Collaborated with the Public Relations Officer (PRO) to address and resolve customer complaints.
- Provided support to ensure outstanding customer service standards were maintained.
- Contributed to client awareness initiatives under the supervision of the PRO.
- Offered guidance and assistance during marketing activities as directed.
- Completed additional duties as assigned by management.
- Akropong, Ghana
Customer Service Representative
Electricity Company of Ghana (ECG)
Makola
06.2015 - 08.2015
- Company Overview: Makola, Ghana
- Supported the distribution of electricity bills to organizational clients.
- Completed supplementary tasks as required by management.
- Makola, Ghana
Education
Higher National Diploma - Marketing
06.2017
West African Secondary School Certificate Examination - Business
05.2013
Skills
- Strong marketing and advertising skills
- Excellent verbal and written communication skills
- Strong customer care and management skills
- Recruitment Management
- Client Relationship Management
- Team Collaboration
- Livehire
- Careerbuilder
- Avaya
- Indeed
- Microsoft Office Applications
- Networking and Partnership Development
Achievements Awards
- Rising Star Award, iSON BPO Ghana Limited, 2020-04-01 to 2020-06-30
- Pat on the Back Award, iSON BPO Ghana Limited, 2021-01-01 to 2021-03-31
- Genpact Team Member Award, Raise (Ian Martin Group), 2022-08-01
Personal Information
Nationality: Ghanaian
Timeline
Curation Specialist (Recruiter) - Raise (Ian Martin Group)
10.2021 - Current
Customer Service Representative (Contract) - Mic Global Ghana Limited
09.2021 - 09.2021
Field Teller (Contract) - MON-TRAN Ghana Limited
05.2021 - 08.2021
Customer Service Representative - iSON BPO Ghana Limited (MTN Call Centre)
02.2020 - 05.2021
Customer Service Representative - National Health Insurance Authority
09.2017 - 08.2018
Customer Service Representative - Electricity Company of Ghana (ECG)
06.2015 - 08.2015
Accra Technical University - Higher National Diploma, Marketing
Seventh Day Adventist Senior High School - West African Secondary School Certificate Examination, Business