Enoch Tetteh Apronti
Accra
Summary
Highly skilled CCTV and Network Technician with hands-on experience in installing, maintaining, and troubleshooting various network systems. Possess strong knowledge of IP video surveillance and networking principles. Demonstrated ability to diagnose complex technical issues and consistently deliver effective solutions. Implemented preventative maintenance measures that increased system reliability in previous roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CCTV and Network Technician
Qatar Airways
Doha
06.2022 - 08.2024
- Installed, configured and maintained CCTV surveillance cameras and related equipment.
- Provided technical support to customers for CCTV and network systems.
- Operated and monitored CCTV systems, ensuring all cameras are functional and capturing clear images.
- Conduct regular surveillance of live footage and recorded feeds, reporting any suspicious activities to the Security Manager.
- Tested and evaluated existing network systems for performance, security and reliability issues.
- Performed troubleshooting of various network-related problems including routers, switches, hubs.
Technical Support Officer
Ghana National Petroleum Corporation
Accra
11.2020 - 06.2022
- Operated, supported, and maintained day-to-day operations and maintenance of systems, network security services, devices, and services.
- Collaborated with stakeholders to identify business requirements and develop custom solutions and enhancements for existing applications.
- Utilize programming languages and development tools to design, build, test, and deploy application functionalities that meet business needs and objectives.
- Prepared and delivered weekly, bi-weekly, and monthly reports on the technical performance of ASOC security systems, identifying critical trends and adopting proactive measures to mitigate potential system failures.
- Investigated and resolved system errors, performance issues, and other technical challenges to ensure uninterrupted operation of critical business processes.
CCTV Operator
SuperTech STL
Accra
05.2017 - 09.2020
- Monitored CCTV cameras and equipment to detect suspicious activities or persons.
- Provided 24 and 7 surveillance of designated areas using a variety of security systems.
- Responded to security incidents promptly, coordinating with on-site personnel and emergency services as needed.
- Interpreted visual information accurately to identify people or objects of interest within the monitored area.
- Maintain detailed logs of incidents and actions taken during shifts, providing accurate reports for further action.
- Ensure compliance with legal standards regarding surveillance and data privacy, maintaining confidentiality of operations.
Service Desk Technician
Busy Internet
Accra
05.2015 - 03.2017
- Provided technical support to users via the service desk, resolving issues promptly and effectively.
- Resolved customer service requests in a timely manner and escalated complex problems as needed.
- Delivered step-by-step guidance to customers over the phone and through screen share sessions, ensuring understanding and resolution.
- Ensured the delivery of best-in-class customer service, addressing inquiries and concerns with professionalism and courtesy.
- Diagnosed system errors using remote access tools and resolved them efficiently.
Education
Bachelor of Science - Information Technology
Ghana Communication Technology University
Accra, Ghana11-2022
Some College (No Degree) - Systems Engineering
IPMC College of Technology
Tema, GhanaSkills
- Proficient at CCTV System Operation and Monitoring
- Broad knowledge on Incident Response and Reporting
- Strong verbal Communication and Coordination
- Experienced in System Maintenance and Management
- Compliance and Confidentiality
- Team Collaboration
Certification
- ITIL4
- Certified Ethical Hacker
- Google IT Support
Timeline
CCTV and Network Technician
Qatar Airways
06.2022 - 08.2024
Technical Support Officer
Ghana National Petroleum Corporation
11.2020 - 06.2022
CCTV Operator
SuperTech STL
05.2017 - 09.2020
Service Desk Technician
Busy Internet
05.2015 - 03.2017
Bachelor of Science - Information Technology
Ghana Communication Technology University
Some College (No Degree) - Systems Engineering
IPMC College of Technology
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