Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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ENOCH FREEBODY ACQUAH

Accra

Summary

Dynamic manager with a proven track record at nikmaGus Consult, excelling in strategic planning and team leadership. Spearheaded initiatives that enhanced customer satisfaction and loyalty, while effectively managing budgets. Skilled in data analysis and staff training, I foster a culture of continuous improvement and operational excellence.

Overview

11
11
years of professional experience

Work History

Manager

nikmaGus Consult
Accra
09.2016 - Current
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted performance reviews for team members.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Delegated work to staff, setting priorities and goals.

National Service Person

Ghana Armed Forces ( Airforce Headquarters)
Burma Camp
09.2015 - 08.2016
  • Assisted with network infrastructure design and implementation.
  • Assisted military personnel with various types of technical issues.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Configured routers and switches according to organizational specifications.
  • Developed and maintained user accounts, permissions, and access rights.
  • Stayed abreast of latest software developments to enhance job knowledge.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.

Intern

Prepeez Limited
Accra
04.2014 - 09.2014
  • Managed inventory of IT equipment and supplies; reordered when necessary.
  • Participated in training sessions designed to improve knowledge base related to IT operations.
  • Resolved internet connection problems for users both inside and outside of the office network.
  • Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
  • Served as a point of contact for internal staff requiring technical assistance or advice.

Education

Bachelor of Science - Information Technology

Ghana Technology University College
Tesano, Greater Accra Region, Ghana
06-2015

Senior High School Education

Swedru Senior High School
Agona Swedru, Central Region, Ghana
05-2011

Junior High School Education

St Stephen's Roman Catholic School
Darkuman, Greater Accra Region, Ghana
04-2007

Skills

  • Staff training
  • Data analysis
  • Customer service
  • Strategic planning
  • Team leadership
  • Process improvement
  • Quality assurance
  • Financial management
  • Workflow delegation
  • Recruiting and interviewing
  • Shift scheduling
  • Lead generation
  • Staff management
  • Verbal and written communication
  • Regulatory compliance
  • Project planning

Languages

English
First Language

Affiliations

  • Graphic designer
  • Publisher
  • Web Designer

Timeline

Manager

nikmaGus Consult
09.2016 - Current

National Service Person

Ghana Armed Forces ( Airforce Headquarters)
09.2015 - 08.2016

Intern

Prepeez Limited
04.2014 - 09.2014

Bachelor of Science - Information Technology

Ghana Technology University College

Senior High School Education

Swedru Senior High School

Junior High School Education

St Stephen's Roman Catholic School

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ENOCH FREEBODY ACQUAH