Enoch Eze Cosmos
Agege,LA
Summary
Adept ICT Support Specialist/Digital Marketer with a proven track record at Dakaka Nigeria Limited, enhancing system efficiency and customer engagement through expert technical troubleshooting and innovative digital marketing strategies. Skilled in network maintenance and customer relationship management, significantly improved ICT infrastructure and service offerings, demonstrating exceptional problem-solving abilities and teamwork.
Overview
33
33
years of professional experience
Work History
GENERAL MANAGER
Ceetech Domain
02.2018 - Current
- Oversaw day-to-day operations of ICT sales and support service company, including sales, customer service, and technical support departments
- Developed and implemented sales strategies to meet revenue targets and increase market share
- Established and maintained relationships with key clients, vendors, and partners to ensure customer satisfaction and business growth
- Provided leadership and direction to staff, including hiring, training, and performance management
- Monitored market trends and competitor activities to identify opportunities and threats
- Managed financial aspects of the business, including budgeting, forecasting, and expense control
- Ensured compliance with industry regulations and company policies
- Evaluated and implemented new technologies and solutions to enhance service offerings and improve operational efficiency.
ICT SUPPORT SPECIALIST/DIGITAL MARKETER
Dakaka Nigeria Limited
03.2017 - 07.2018
- Developed and managed digital marketing strategies
- Promoted products and brands through social media platforms
- Re-designed the company website to make it more responsive and adaptive to mobile devices
- Created engaging posts and adverts on products.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Diagnosed and resolved technical problems with desktops, laptops, printers, and other ICT equipment
- Installed, configured, and maintained software applications and operating systems for over 15 desktop and 20 laptops
- Assisted with network setup, troubleshooting, and connectivity issues
- Managed user accounts and permissions, including password resets and access control
- Conducted regular system backups and ensured data integrity and security
- Assisted in the procurement and deployment of ICT equipment and peripherals
- Stayed updated on emerging technologies and industry trends to provide proactive support and recommendations for improving ICT infrastructure and services.
SYSTEM ADMINISTRATOR
ABJ Consolidated Nigeria Limited
06.2007 - 08.2013
- Installed, configured, and maintained computer systems, servers, and network devices
- Managed user accounts, permissions, and access control policies
- Monitored system performance and security, identifying and resolving issues promptly
- Conducted regular backups of critical data and implemented disaster recovery plans
- Implemented and maintained network infrastructure, including routers, switches, and firewalls
- Provided technical support and troubleshooting for hardware, software, and network problems
- Deployed software updates, patches, and security fixes to ensure system reliability and security
- Managed software licenses and ensured compliance with software usage policies
- Documented system configurations, procedures, and technical solutions for reference and training purposes.
PAGING OFFICER
Paging Services Nigeria Limited
10.1991 - 12.1994
- Managed over 80 incoming requests for paging services, including messages from hospital staff, emergency responders, and other users per day
- Coordinated with paging system operators to transmit messages efficiently and accurately
- Monitored paging system performance and responded promptly to any technical issues or malfunctions
- Ensured confidentiality and security of paging communications, adhering to HIPAA regulations and other relevant privacy laws
- Provided training and support to users on how to use paging system effectively
- Supervised all customer call center operators.
- Maintained strict adherence to industry regulations, minimizing risk exposure for organization.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
Education
Bachelor Of Science - Computer Software And Media Applications
Brigham Young University (Pathway Connect)
Idaho, USADIPLOMA - COMPUTER STUDIES -
Universal Computer College
Lagos State, Nigeria10.1990
HIGH SCHOOL DIPLOMA - SENIOR SECONDARY CERTIFICATE EXAMINATION (SSCE) -
Ahmadiya College
Agege, Lagos State06.1985
Skills
- Technical Troubleshooting
- Hardware/software Installation
- Customer Service
- Problem-Solving
- Remote Support
- Customer Relationship Management
- Training and Caching
- Empathy and Patience
- Service Desk Operations
- SLA Compliance
- Telecommunications Knowledge
- Ticket Management
- ITIL Framework
- Application Support
- Helpdesk Operations
- Application Installations
- Teamwork and Collaboration
- Customer Service
- Organizational Skills
- Attention to Detail
- Collaborative Team Player
- Active Listening
- Technical Troubleshooting
- Employee Computer Support
- Staff Education and Training
- Help Desk Support
- Account Administration
- Remote Technical Support
- Customer Needs Assessment
- Creative Issue Resolution
- User Training
- Error Detection
- Online Chat Support
- TCP/IP
- Customer Relationship Management
- Call Management
- Computer Diagnostics
- Hardware and Software Configuration
- Software Upgrades
- User Support
Accomplishments
- Overhauled business pages on WordPress for Maptech Limited, increasing site visits 80% and new visitor hits 65%.
References
Available on request
Affiliations
- Open Source Professionals Network (OSPN)
- BYU Pathway Worldwide
- BYU Idaho, USA
- La Plage Metaverse educational platform in conjunction with Kaduna State Technical University
Timeline
GENERAL MANAGER
Ceetech Domain
02.2018 - Current
ICT SUPPORT SPECIALIST/DIGITAL MARKETER
Dakaka Nigeria Limited
03.2017 - 07.2018
SYSTEM ADMINISTRATOR
ABJ Consolidated Nigeria Limited
06.2007 - 08.2013
PAGING OFFICER
Paging Services Nigeria Limited
10.1991 - 12.1994
Bachelor Of Science - Computer Software And Media Applications
Brigham Young University (Pathway Connect)
DIPLOMA - COMPUTER STUDIES -
Universal Computer College
HIGH SCHOOL DIPLOMA - SENIOR SECONDARY CERTIFICATE EXAMINATION (SSCE) -
Ahmadiya College
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