Enoch Ackon
Accra
Summary
A reliable Relationship Officer with background in managing diverse client relationships, fostering partnerships, and driving customer satisfaction. Strong skills in strategic planning, problem-solving, and communication honed from previous roles. Known for cultivating productive relationships and making significant contribution to business growth through proactive relationship management with several years of experience delivering exceptional client support in industry.
Overview
10
10
years of professional experience
Work History
Relationship Officer
First Atlantic Bank
02.2024 - Current
- Cultivated strong client relationships through regular communication and personalized service which led to about fifty six percent (56%) increase in the portfolio.
- Assisted clients in understanding financial products and services tailored to their needs which helped customers to achieve their financial goals.
- Collaborated with team members to develop strategies for enhancing customer satisfaction which resulted in the success in digitalization.
- Worked harder to improve the branch ( Weija) portfolio to about one hundred percent (100%) increment after seven months of being with the branch.
- Assisted the branch ( Weija) in recording higher Profit Before Tax( PBT) monthly which translated in the bank short term profit target.
- Assisted in bringing game changing accounts to the branch ( Weija branch).
National Service
GT Bank
Abeka Lapaz
11.2022 - 09.2023
- Collaborated with team players to achieve monthly targets by opening accounts for new customers, both corporate and individual.
- Assisted customers in activating their dormant accounts, enabling successful account activation over the phone without visiting the bank.
- Filled in for a superior to confirm cheques for bank payments, understanding security issues and addressing them proactively to protect customers' interests.
- Worked with team players to ensure daily deposit position reporting, measuring performance against set targets and adjusting strategies accordingly.
- Educated customers on bank rates for foreign exchange transactions, increasing their understanding and engagement in such transactions, leading to increased revenue for the bank.
Sales marketer
Koko King
Acheampong Junction, East Legon
06.2021 - 08.2021
- Ensured segmented markets have been controlled by conducted pitches to these markets, including companies, financial institutions, government ministries, and shops, about KOKO KING's products.
- Followed up with potential customers for responses and secured contracts from them for KOKO KING which increased revenue for that particular year.
Assistant school administrator
Omega Schools
Kasoa
01.2016 - 01.2018
- Addressed parental complaints strategically, improving the school's reputation in morality and education.
- Organized marketing events to attract new students, collaborating with colleagues to design a marketing strategy that increased the number of admitted students by 30%.
- Informed parents about school policies and ensured they felt included in the school's operations.
- Ensured students received quality education by teachers and in accordance with the syllabus, improving the overall quality of education in the school.
- Collected receipts and paid them into the school's account daily, ensuring proper accountability of funds.
Education
Bachelor of Commerce - Finance
University of Cape Coast
FMVA - Financial Modelling
ALX - ONLINE
WASSCE - General Arts
Ghana National College
Skills
- Contract Negotiation
- Good team player
- End-to-end payroll processing
- Attention to details
- Time Management
- Fast learner
- Problem Solving
- Adaptability
- Multitasking
- Knowledge in tax and its statutory requirement
- Expert in the use of Microsoft Excel and Word
- Relationship building and management
References
- Afua Afrakoma Berkye, Relationship Manager, GT Bank Ghana, +233501529859, afrakoma.berkye@gtbank.com
- Christopher Quaye, Group Head, GT Bank Ghana, +233504100290, christopher.quaye@gtbank.com
Languages
- English
- Twi
Languages
English
First Language
Timeline
Relationship Officer
First Atlantic Bank
02.2024 - Current
National Service
GT Bank
11.2022 - 09.2023
Sales marketer
Koko King
06.2021 - 08.2021
Assistant school administrator
Omega Schools
01.2016 - 01.2018
Bachelor of Commerce - Finance
University of Cape Coast
FMVA - Financial Modelling
ALX - ONLINE
WASSCE - General Arts
Ghana National College