ENGLEBERT MAWULI GBADAGO
Accra
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
11
11
years of professional experience
Work History
ONLINE BUSINESS MANAGER
NALLEM CLOTHING LTD
04.2017 - 12.2023
- Oversee a team of designers and marketers
- Create and manage websites of the company
- Responsible for all online activities
- Attend to customers online and assist them make a choice
- Develop affiliate marketing programs
- Create and maintain an online business plan
- Staying up to date on software or data trends
- Updating website for new mobile or computer systems to appeal to current and future customers
- Responsible for Search Engine Optimization (SEO), PPC, CMS, Social Media and Email marketing
- Work with designers, website developers and content providers, such as copywriters, sales executives and photographers, to create or improve the ecommerce site
- Work with payment providers to develop payment mechanisms that are secure and that protect customers' personal details when they pay by debit or credit card
- Provide analytic reports of online sales
- Attend workshops that relates to digital marketing
- Search Engine Optimization (SEO), worked and improved on the website's visibility in search engine results, increased organic traffic and improved search engine rankings
- Social Media Manager: supervised the creation and managing of the company's presence on social media platforms and executed social media marketing strategies.
SYSTEMS ADMINISTRATOR
NALLEM CLOTHING LTD
04.2014 - 12.2023
- Managing a team of administrative & technical staff
- Managing the of 4 subsidiaries under the Groupe Office
- Strengthening the IT infrastructure through implementing new technologies
- Responsible for hardware and software installation, maintenance and repair
- Performing routine audits of systems and software
- Manage the IT budgets and expenditure on hardware and software
- Developing & maintaining the company IT systems, software and databases
- Recommending and implementing improvements and efficiencies
- Management of server software and associated backup routines
- Evaluate, test, advise, train and support I.T
- Related projects
- Procurement of IT hardware and software
- Assisted in the recruitment and training of new staff in the IT department
- Maintaining documentation of changes regarding users, functions & systems
- Installing and Managing CCTV systems and biometric clock in systems
- Managing the Point of Sales and Inventory Management System and also offering training and support to end users
- Coordinated with developers to deploy new applications to production environments
- Provided technical support to end-users, including desktop and laptop troubleshooting
- Administered and monitored network security
- Conducted backups and disaster recovery operations
- Managed the deployment and maintenance of network switches and routers
- Developed and maintained system documentation and standard operating procedures
- Setting up video conferencing for sales training and management presentations.
IT SUPPORT OFFICER
WHITE PLEASURE COMPANY LTD.
03.2013 - 03.2014
- Responding to queries in a timely and accurate manner and resolving queries into the user's satisfaction
- Installing and configuring computer hardware operating systems and applications
- Supporting the roll-out of new applications
- Contributing to ensuring that the helpdesk systems and software are kept up to date and messages are passed on and feedback received promptly
- Escalating and identifying any critical issues
- Following procedures/checklists and updating support documentation
- IT Procurement.
Education
Bachelor of Science -
GHANA TECHNOLOGY UNIVERSITY COLLEGE
Tesano Accra - Main Campus, Ghana01.2022
Networking (N+) - Microsoft Network Devices
SOUL FOOD MINISTRIES INTERNATIONAL -COMPUTER DEPT
Race Course -Accra, Ghana03.2012
Windows Server 2003 - Microsoft Windows Server 2003
SOUL FOOD MINISTRIES INTERNATIONAL -COMPUTER DEPT
Race Course - Accra, Ghana07.2012
Interconnecting Cisco Network Devices - Interconnecting Cisco Network Devices
SOUL FOOD MINISTRIES INTERNATIONAL -COMPUTER DEPT
Race Course -Accra, Ghana11.2012
High School Diploma -
ENYAN-DENKYIRA SECONDARY TECHNICAL SCHOOL
Denkyira, Central Region07.2021
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Photoshop
- Corel Draw
- WordPress
- CCTV Installation & Configuration
- Typing Speed 45wpm
- Adobe Lightroom
- Video editing
- Video conferencing
- Problem solving
- Customer service skills
- Hardware and software troubleshooting
- Ability to multitask
- Presentation skills
- Events planning and coordinating skills
- Web designing
Leadership Experience
- Trueword Life Church, Men Ministry, Greater Accra, 05/2019, till Date, Treasurer
- Trueword Life Church, Greater Accra, - Graphic DesignerTrueword Life Church, Team Lead, Media Dept
- Institute of African Arts and Technology, (IAAT) Ghana Communication Technology University, - ICT Facilitator
- Class Rep, Level 100
References
- Emmanuel Adofo, 0249691309
- Gordon Achade, 024 594 3118
- Mary Mifetu, 0557447709
Projects
IMPLEMENTATION OF POS STOCK MANAGEMENT SYSTEM - Served as the technical person in the implementation of a Customized web-based integrated stock management system to track the flow of stocks from completion at the Factory, to Warehouse, and to various Locations: Shop Locations, Exhibitions, out sales persons and Franchisees. Worked with IBIT Soft Ltd in this regard.
Training
- ACS -Code Train Mobile App Training Workshop, Sept 2019
- Digital Marketing Strategies for SMEs, Jun 2019
- Business Seminar on Paperless System by AGI Oct, 2018
- Digital Marketing Strategies for SMEs, Jul, 2018
Timeline
ONLINE BUSINESS MANAGER
NALLEM CLOTHING LTD
04.2017 - 12.2023
SYSTEMS ADMINISTRATOR
NALLEM CLOTHING LTD
04.2014 - 12.2023
IT SUPPORT OFFICER
WHITE PLEASURE COMPANY LTD.
03.2013 - 03.2014
Bachelor of Science -
GHANA TECHNOLOGY UNIVERSITY COLLEGE
Networking (N+) - Microsoft Network Devices
SOUL FOOD MINISTRIES INTERNATIONAL -COMPUTER DEPT
Windows Server 2003 - Microsoft Windows Server 2003
SOUL FOOD MINISTRIES INTERNATIONAL -COMPUTER DEPT
Interconnecting Cisco Network Devices - Interconnecting Cisco Network Devices
SOUL FOOD MINISTRIES INTERNATIONAL -COMPUTER DEPT
High School Diploma -
ENYAN-DENKYIRA SECONDARY TECHNICAL SCHOOL
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