EMMANUEL ODURO
IT Officer
Accra
Summary
I am an upcoming Ghana Communication University Technology undergraduate offering a strong academic background in Information Technology combined with excellent national service and job experience as an IT Support with training in a wide range of office administration tasks. I have the skill to Install, configure, upgrade, troubleshoot and solve computer and mobile phone problems. Configuration, managing, troubleshooting of wireless and wired networks and designing responsive websites. I also possess in-depth knowledge of numerous software packages and operating systems and have a keen understanding of how they interact with other systems.
Overview
10
10
years of professional experience
Work History
I.T OFFICER
MARWILAK Foundation
01.2025 - Current
- Create world-class graphics for event posters, presentation templates, reports, banners, and brochures for events, campaigns, and outreach efforts.
- Create engaging visual content for social media platforms (Facebook, Instagram, Twitter, etc.) to build online presence and outreach.
- Publish event news, announcements, and impact stories in a timely fashion on all digital platforms.
- Monitor website and social media analytics providing insights and recommendations for ongoing improvement.
- Provide overall technical support for the Foundation's IT needs, including troubleshooting hardware and addressing website concerns.
- Ensure data security and appropriate digital file management to safeguard sensitive information.
- Capture photos and videos of Marwilak Foundation events, programs, and outreach work and edit them for marketing and impact storytelling purposes.
- Managed approximately 10 incoming calls and emails per day from co-workers and organizations.
SUPERVISOR AND VIDEOGRAPHER
Tesh Properties
01.2024 - 12.2024
- Managed the procurement of materials and interior furnishings for the company and its buildings.
- Oversaw daily operations of various construction sites, ensuring smooth workflow and timely completion of tasks.
- Captured footage for wide range of projects, feature films, or documentaries.
- Developed creative approaches to video production to create unique and engaging content.
- Collected, organized, and input raw data into digital formats.
- Conducted regular reviews of operations and identified areas for improvement.
- Managed approximately 15 incoming calls and emails per day from workers.
NATIONAL SERVICE
Accra Metropolitan Assembly
11.2022 - 11.2023
- Supervised the timely processing of all incoming and outgoing correspondence, ensuring proper digital storage and records management.
- Maintained an efficient file management and control system to ensure proper file movement tracking and easy retrieval.
- Ensured that all correspondences going out were properly referenced, dated, and dispatched in a timely manner.
- Maintained high standards of file preservation, storing documents retained securely and in optimal condition.
- Fostered compliance with documentation policies to enable efficient communication and operational transparency.
- Managed approximately 30 files per day from departments and agencies.
UBER PARTNER
Uber Technologies Inc
12.2019 - 12.2022
- Transported customers across Accra on time and in confidence, with maximum satisfaction and safety.
- Provided outstanding customer service through effective processing of inquiries, complaints, and requests.
- Maintained a 4.8+ driver rating based on good service quality and effective communication abilities.
- Navigated high-traffic areas using GPS and real-time decision-making to optimize the most effective routes and minimize wait times.
- Handled digital and cashless transactions securely and accurately via the Uber app.
- Kept the vehicle clean and conducted routine maintenance inspections to guarantee safety and compliance.
- Managed to adapt to the varied customer requirements and established friendly relations with riders of diverse cultural backgrounds.
I.T SUPPORT
Ghana Statistical Service - AFES Project
10.2022 - 11.2022
- Company Overview: (Contract)
- Distributed and allocated devices and materials to field officers.
- Backed up with information obtained through field officers.
- Synchronized data gathered by field officers to HQ.
- Installed software and troubleshot hardware when required.
- Managed approximately 20 incoming calls, emails per day from field officers.
- (Contract)
DISTRICT I.T OFFICER (AMA - RTC)
NATIONS BUILDERS CORPS (NABCO)
10.2018 - 08.2022
- Posted over 5,000 trainees to various agencies.
- Engaged in correspondence with diverse agencies, including both writing and receiving letters.
- Produced trainee reports to assist the Regional Monitoring Officer in ensuring NABCO trainee compliance with KPIs (Knowledge, Punctuality, Integrity).
- Created monthly timesheets for trainees for evaluation purposes.
- Validated eligible trainees for their monthly stipends.
- Managed approximately 50 incoming calls and emails per day from trainees, coordinators and line managers.
- Presented monthly and annual programs.
I.T SUPPORT
Ghana Statistical Service - Population and Housing Census
06.2021 - 07.2021
- EInstalled projectors, screens, and other devices to facilitate ease of training facilitation.
- Enabled proper IT asset inventory management (e.g., tablets, accessories) during pre-training, training, and post-training phases.
- Retrieved all IT equipment from enumerators for accountability reasons in order to prevent loss.
- Processed and distributed tablets for immediate use in principal fieldwork upon termination of training.
- Helped enumerators to understand and use the CAPI (Computer-Assisted Personal Interviewing) application.
- Resolved and reported hardware/software issues to the District IT Officer (DIT) for immediate intervention.
- Managed approximately 45 incoming calls and emails per day from Field Officers, District and HQ
BIOMETRIC VERIFICATION OFFICER
Electoral Commission of Ghana
12.2020 - 12.2020
- Verified over 300 voters identities by cross-checking ID cards with the Voters Register and checking facial resemblance for eligibility.
- Utilized Biometric Verification Devices (BVDs) to scan QR codes and read voter fingerprints for verification.
- Accurately recorded verification outcomes, handling both successful and failed biometric matches.
- Ensured hygiene and operability of fingerprint scanners by wiping devices clean prior to and after each use.
- Collaborated with the team in deactivating confirmed QR codes and marking them as used to prevent duplicate voting.
- Applied verification procedures to voters on both the Main and Proxy Lists to promote uniformity and fairness.
- Carried out manual verification procedures to voters that failed to be verified biometrically, upholding electoral completeness.
NATIONAL SERVICE
Ministry of Environment, Science, Tech & Innovation
09.2017 - 08.2018
- Assisted the schedule officer in the management of office assets for the Ministry.
- Assisted various offices with ICT-related challenges.
- Ran work-related errands for the Minister's Secretariat.
- Managed approximately 15 incoming calls, emails per day from co-workers and supervisors.
SALES PERSON
Solutions Republic Enterprise
01.2015 - 12.2017
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Managed approximately 20 incoming calls and emails per day from customers.
Education
Bachelor of Science - Information Technology
Ghana Communication Technology University
Accra, Ghana11.2022
Certificate - Web Designing
Agape Harvest Institute College
Accra, Ghana12.2017
Diploma - Information Technology
Ghana Communication Technology University
Accra, Ghana10.2017
High School Diploma -
Amasaman Senior High Technical School
Accra, Ghana09.2013
GED -
Police Depot Junior High School
Accra, Ghana06.2013
Skills
- Organizational skills
- Excellent communication
- Friendly, positive attitude
- Decision-making
- Problem-solving abilities
- Time Management abilities
- Adaptability and Flexibility
- Data Entry
- Microsoft Office
- IT resource use
- Video editing & Drone Videography
- Social media content
Languages
English
Timeline
I.T OFFICER
MARWILAK Foundation
01.2025 - Current
SUPERVISOR AND VIDEOGRAPHER
Tesh Properties
01.2024 - 12.2024
NATIONAL SERVICE
Accra Metropolitan Assembly
11.2022 - 11.2023
I.T SUPPORT
Ghana Statistical Service - AFES Project
10.2022 - 11.2022
I.T SUPPORT
Ghana Statistical Service - Population and Housing Census
06.2021 - 07.2021
BIOMETRIC VERIFICATION OFFICER
Electoral Commission of Ghana
12.2020 - 12.2020
UBER PARTNER
Uber Technologies Inc
12.2019 - 12.2022
DISTRICT I.T OFFICER (AMA - RTC)
NATIONS BUILDERS CORPS (NABCO)
10.2018 - 08.2022
NATIONAL SERVICE
Ministry of Environment, Science, Tech & Innovation
09.2017 - 08.2018
SALES PERSON
Solutions Republic Enterprise
01.2015 - 12.2017
Bachelor of Science - Information Technology
Ghana Communication Technology University
Certificate - Web Designing
Agape Harvest Institute College
Diploma - Information Technology
Ghana Communication Technology University
High School Diploma -
Amasaman Senior High Technical School
GED -
Police Depot Junior High School
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