EMMANUEL MAWULI COFFIE
Accra
Summary
I am a diligent and motivated young professional seeking challenging opportunities to contribute my skills and enthusiasm to an organization. With 13 years of experience as an IT Manager, I excel in infrastructure development, application support, and security optimization. I focus on delivering customer-centric solutions and have a proven track record as an operational leader and effective communicator. Skilled in project management and problem-solving, I bring a strategic and innovative approach to achieving organizational objectives.
Overview
23
23
years of professional experience
Work History
HEAD OF INFORMATION TECHNOLOGY
GAB HEALTH INSURANCE COMPANY LIMITED
12.2020 - Current
- Developed and implemented an IT strategy to achieve the organization's business objectives.
- Analyzed existing information systems and identified areas for improvement in terms of reliability, performance and scalability.
- Managed a team of software developers, database administrators and system engineers.
- Ensured compliance with industry standards, security protocols and data privacy regulations.
- Created a budget for IT operations including hardware, software, personnel costs and third-party services.
- Conducted research on emerging technologies and evaluated their potential benefits for the organization.
- Oversaw the installation of new hardware and software systems and provided technical support when needed.
- Maintained relationships with vendors to ensure timely delivery of products or services as required.
- Provided leadership in developing, implementing, monitoring and evaluating processes related to IT operations.
- Developed policies for effective use of computer resources within the organization.
- Designed disaster recovery plans to minimize downtime due to system failures.
- Monitored network performance metrics such as uptime, latency and throughput.
- Identified opportunities for automation using artificial intelligence or machine learning.
- Trained staff on proper usage of computers, networks and applications.
- Performed regular maintenance activities on computer equipment to prevent malfunctions.
- Audited user accounts periodically to detect unauthorized access attempts.
- Collaborated with external consultants on projects requiring specialized knowledge or expertise.
- Implemented measures to protect confidential data from cyber threats like malware or ransomware attacks.
- Organized workshops and seminars related to IT topics such as cloud computing or big data analytics.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Supervised lifecycle processes pertaining to IT framework.
- Managed backup, user account and helpdesk systems.
- Analyzed workflows and established priorities for daily operations.
- Developed data security and disaster recovery procedures.
I.T CONSULTANT / SYSTEMS ADMINISTRATOR
SAFETY INSURANCE BROKERS LIMITED
01.2011 - Current
- Assess existing network serves, operating systems and security programs
- Upgrade existing hardware and software programs
- Install and implement effective security systems
- Manage data backup and retrieval processes
- Troubleshoot problems with systems and programs
- Maintain Computer Systems
- Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation
- Provides 'ownership' of problem thru final resolution
- Complete System Installs and Upgrades
- Manage Network Security
- Oversee Data Storage and Retrieval Systems.
- Assisted clients in developing and implementing IT strategies to improve business operations.
- Provided technical support for hardware, software, and network issues.
- Analyzed client's current system infrastructure and identified opportunities for improvement.
- Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
- Conducted user training sessions to ensure that all users were able to use new technology efficiently.
- Installed and configured computer hardware operating systems and applications according to customer requirements.
- Collaborated with stakeholders from different departments to identify areas where IT solutions can be used for process improvements.
Head of Infrastructure
WEBSOFT SOLUTIONS
09.2012 - 01.2015
- Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements
- Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration and appropriate use
- Practice network asset management, including maintenance of network component inventory, life cycle management and related documentation
- Provides 'ownership' of problem thru final resolution
- Conduct research and make recommendations on network products, services, protocols, and standards in support of network procurement and development efforts
- Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions
- Negotiate with vendors, outsources, and contractors to secure network products and services
- Assess, approve, and administer all equipment, hardware, and software upgrades
- Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on
- Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, CCTV and intrusion detection systems
- Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
- Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure
- Oversee the administration of user accounts, permissions, and access rights in AD
- Provide guidance to members of the team
- Examining current systems
- Talking to end-users (requirements gathering)
- Producing specifications for new or modified systems
- Liaising with other IT staff such as programmers to produce new systems
- Implementing new systems (System Analyst & Design)
- Electronics Engineering.
Systems Administrator
ELNET SYSTEMS
OSU-ACCRA
02.2007 - 12.2012
- Engineering of SA-related solutions for various project and operational needs
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc
- In accordance with standards and project/operational requirements
- Develop and maintain installation and configuration procedures
- Contribute to and maintain system standards
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
- Perform regular security monitoring to identify any possible intrusions
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
- Create, change, and delete user accounts per request
- Repair and recover from hardware or software failures
- Coordinate and communicate with impacted constituencies
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
- Configure / add new services as necessary
- Perform periodic performance reporting to support capacity planning
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
- Configure CPU, memory, and disk partitions as required
- Maintain data center environmental and monitoring equipment
- Systems Analyst and Administrator (act on behalf of the above company) at :- (a) AEA Limited (b) THP Ghana (c) NPARRC (d) The Living Room.
Head of Electricals & Sound Section
STRONG FAITH FAMILY CHAPEL INT.
CHANTAN - ACCRA
01.2005 - 08.2012
- Ensuring every electrical / electronic gadgets and systems are in place and in good condition
- In charge of Sound editing & programming the console for a good suitable sound output.
Service Center Assistant
ZAC COMPUTERS
01.2004 - 09.2006
- Computer diagnoses and repairs
- Data recovering and backups
- Networking.
Internship Student
Kumesh Ghana Limited
01.2001 - 01.2003
- Keeping records of spoilt gadgets
- Diagnoses and repairs of VCR & digital camera
- Testing and discharging of finished jobs.
Education
Bachelor of Science - Management Information Systems
Ghana Institute of Management And Public Administr
Accra - GhanaHND in Computing & Systems Development -
EDEXEL UK BTEC
Linux System Admin, Information Security, Storage, Active Directory. & Advance Certified Hardware & Networking Professional (ACHNP) -
INDIAN INSTITUTE OF HARDWARE TECHNOLOGIES
A+ Hardware Engineering, Networking, Systems Analyst & Design. -
INSTITUTE OF COMPUTER STUDIES & SERVICES
Stage three Certificates in Electronics -
City & Guilds of London Institute
N.V.T.I (ITT & IITT) -
New Century CTC, Dansoman
Skills
- Proven technical leadership skills and the ability to lead teams to successful completion of project
- Have excellent organizational, verbal and interpersonal skills
- Ability to work under any condition and pressure
- Very analytical and innovative
- Hardworking and dynamic team player
- Diligent, trustworthy, organized, dependable and competent
- First class working skills, with desire to acquire new skills to improve my career and day-to-day working practices
- A licensed driver
- Virtualization
- Application Management
- Information Security
- Network Architecture
- IT Service Management
- Disaster Recovery
- Technical Leadership
- Information Confidentiality
- Risk Mitigation Planning
- Team Collaboration
- Network Administration
- Technical Troubleshooting
- Team Development
- Quality Assurance
- Change Management
Marital Status
Married
Personal Information
- Date of Birth: 10/23/81
- Nationality: Ghanaian
References
- Apostle Bishop (Mrs.) Grace Nkuah Mensah, Founder (Strong Faith Family Chapel Int.), +233-24-3351192, +233-20-1364475
- Mr. Godwin K. Martey, CEO (Websoft Solutions), +233-24-6824458, +233-27-7811250
- Mr. Albert Essamuah, CEO (AEA Limited), +233-24-4625103, +233-20-8737740
Timeline
HEAD OF INFORMATION TECHNOLOGY
GAB HEALTH INSURANCE COMPANY LIMITED
12.2020 - Current
Head of Infrastructure
WEBSOFT SOLUTIONS
09.2012 - 01.2015
I.T CONSULTANT / SYSTEMS ADMINISTRATOR
SAFETY INSURANCE BROKERS LIMITED
01.2011 - Current
Systems Administrator
ELNET SYSTEMS
02.2007 - 12.2012
Head of Electricals & Sound Section
STRONG FAITH FAMILY CHAPEL INT.
01.2005 - 08.2012
Service Center Assistant
ZAC COMPUTERS
01.2004 - 09.2006
Internship Student
Kumesh Ghana Limited
01.2001 - 01.2003
Bachelor of Science - Management Information Systems
Ghana Institute of Management And Public Administr
HND in Computing & Systems Development -
EDEXEL UK BTEC
Linux System Admin, Information Security, Storage, Active Directory. & Advance Certified Hardware & Networking Professional (ACHNP) -
INDIAN INSTITUTE OF HARDWARE TECHNOLOGIES
A+ Hardware Engineering, Networking, Systems Analyst & Design. -
INSTITUTE OF COMPUTER STUDIES & SERVICES
Stage three Certificates in Electronics -
City & Guilds of London Institute
N.V.T.I (ITT & IITT) -
New Century CTC, Dansoman
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