Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emmanuella Pinamang Sarfo Marfo

Programs Officer
Kumasi

Summary

Resourceful National Service Person recognized for exceptional productivity and efficient task execution. Specialized in leadership, project management, and community engagement. Strong communication, problem-solving, and teamwork skills effectively navigate complex situations and drive successful outcomes.

Overview

4
4
years of professional experience

Work History

National Service Person

Sinapi Aba Savings and Loans LTD
Kumasi
10.2024 - 08.2025
  • Coordinated meetings and events focused on program activities.
  • Managed expenditures to maintain alignment with budget guidelines.
  • Managed databases containing information about programs or services offered by the organization.
  • Ensured that all activities are carried out according to applicable laws and regulations.
  • Analyzed data collected from surveys or focus groups for evaluation purposes.
  • Built relationships with local communities and other organizations to promote program initiatives.
  • Resolved conflicts arising between different parties involved in a project or initiative.
  • Collaborated with team members for effective communication between departments.
  • Collaborated with project leaders and stakeholders to accomplish objectives.
  • Identified needs of customers promptly and efficiently.

Office Assistant

GDS SOLUTIONS LTD
Kumasi
04.2021 - 02.2023
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Streamlined filing system for paper documents and electronic files
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Greeted visitors in a professional manner and provided assistance when necessary.
  • Assisted in the development and implementation of office policies and procedures.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Answered phone calls and directed them to appropriate personnel.
  • Provided administrative support to multiple departments as needed.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Supported new employee integration through delivery of orientation materials and training resources.
  • Maintained confidentiality of sensitive information and documents.
  • Monitored office expenses and submitted purchase requests.
  • Maximized efficiency in usage of office equipment such as printers, copiers, and fax machines
  • Coordinated travel arrangements for staff, including flight and hotel bookings.
  • Provided customer service, addressing inquiries and resolving issues promptly.

Education

Bachelor of Arts - Public Administration

University of Ghana
Accra, Ghana

Skills

  • Event coordination
  • Database management
  • Customer identification
  • Customer service
  • Office organization
  • Field training
  • Community engagement
  • Administrative support
  • Teamwork
  • Problem-solving abilities
  • Conflict resolution
  • Team collaboration

Languages

English
First Language

Timeline

National Service Person

Sinapi Aba Savings and Loans LTD
10.2024 - 08.2025

Office Assistant

GDS SOLUTIONS LTD
04.2021 - 02.2023

Bachelor of Arts - Public Administration

University of Ghana

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Emmanuella Pinamang Sarfo MarfoPrograms Officer