EMMANUELLA TENKORANG
Accra
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Possessing excellent marketing strategies skills and expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Secretary to the General Manager
BENRIGHT TRADING ENTERPRISE
01.2022 - Current
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access..
- Provided excellent customer service to clients by addressing inquiries promptly and professionally, and answering high volume of phone calls and email inquiries
- Built and maintained excellent customer relationships through timely response to inquiries
- Undertook, some marketing strategies, and other digital marketing ventures, in promoting the enterprise
Sales Manager
BENRIGHT TRADING ENTERPRISE
01.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Records Clerk
BENRIGHT TRADING ENTERPRISE
01.2022 - Current
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Updated records with new information.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Created and maintained electronic filing system for quick and easy retrieval of records.
Accounting Intern
Mallam Atta Government Hospital
09.2021 - 10.2022
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as Excel, and Word, enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to management clients.
- Assisted with annual audits, gathering required documentation and responding promptly to auditor inquiries.
- Developed strong client relationships through effective communication, timely responses, and professional demeanor.
- Completed closing and reporting functions and prepared journal entries.
Administrative Assistant
Ga North Municipal Assembly
08.2020 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated records and files to maintain document compliance.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Education
Bachelor of Science - Marketing And Entrepreneurship
University of Ghana-Legon
Legon, Ghana01.2021
High School Diploma -
Aburi Girl's Senior High School
Aburi- Ghana06.2017
Skills
- File Organization
- Office Management
- Data entry proficiency
- Fast Learner
- Customer and client relations
- Microsoft Office
- Social media knowledge
- High Volume Phone Inquiries
- Marketing and Advertisement
Accomplishments
- Achieved fast retrieval of customer database by introducing Excel for documentation tasks.
- Supervised team of 4 staff members.
- Achieved good customer relationships through effectively helping with customer enquires and emails.
Certification
- Resolved product issue through consumer testing.
Reading Novels
At my leisure times, I love reading, romance, investigative and horror novels, as a form of relaxation and to enrich my vocabulary with keywords spotted whiles reading.
Languages
English
Advanced (C1)
Timeline
Secretary to the General Manager
BENRIGHT TRADING ENTERPRISE
01.2022 - Current
Sales Manager
BENRIGHT TRADING ENTERPRISE
01.2022 - Current
Records Clerk
BENRIGHT TRADING ENTERPRISE
01.2022 - Current
Accounting Intern
Mallam Atta Government Hospital
09.2021 - 10.2022
Administrative Assistant
Ga North Municipal Assembly
08.2020 - 11.2020
Bachelor of Science - Marketing And Entrepreneurship
University of Ghana-Legon
High School Diploma -
Aburi Girl's Senior High School
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