Emmanuella Oku
Accra
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products. Dedicated data entry professional with strong organizational, technical, and analytical skills. Recognized for maintaining superior data accuracy while using independent judgment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Operations/IT Support Specialist
XXDS DATA LIMITED
Accra
06.2022 - 08.2022
- Configured workstations, networks, servers and printers for end users.
- Provided technical support to clients via phone, email, and remote access.
- Performed regular maintenance checks on computer hardware components.
- Resolved network connectivity issues with routers and switches.
- Diagnosed system malfunctions and provided troubleshooting assistance.
Data Entry Clerk/Team Leader
Ghana Armed Forces(RECORDS DEPARTMENT)
Accra
09.2017 - 08.2018
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Prepared summaries of daily work completed for review by supervisors.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Utilized specialized software applications related to the job role.
Education
Bachelor of Science - Information Technology
Ghana Communication Technology University
Accra,Ghana07-2022
Associate of Science - Information Technology
Ghana Communication Technology University
Accra,Ghana07-2017
Skills
- Configuration Management
- System Configuration
- Network Administration
- Database Administration
- Excellent communication skills
- File Management
- Expense Reporting
- Data Security
Languages
Akan
First Language
English
Beginner
A1
Certification
- ALX Virtual Assistant
- ALX Artificial Intelligence Career Essentials
Affiliations
- Tennis
- Reading
Timeline
Data Operations/IT Support Specialist
XXDS DATA LIMITED
06.2022 - 08.2022
Data Entry Clerk/Team Leader
Ghana Armed Forces(RECORDS DEPARTMENT)
09.2017 - 08.2018
Bachelor of Science - Information Technology
Ghana Communication Technology University
Associate of Science - Information Technology
Ghana Communication Technology University