Emmanuella Numawoseh
Tema,Ghana
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Acting Inbound Manager
Jade-E Services (Jumia Ghana)
Accra, Ghana
2022.11 - Current
- Monitor the queues and KPIs of the team.
- Training/mentoring newer team members.
- Inspire team members to deliver their best works.
- Handle the booking of slots and capacity templates.
- Direct reports and control of shift plans.
- Spotting problems and finding solutions to them.
Team Lead
Jade-E Services (Jumia Ghana)
Accra, Ghana
2021.05 - 2022.11
- Entrusted daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Showed initiative and stepping in to resolve an issue.
- Collaborated with team manager to implement new work procedures.
Agent Operator (Inbound)
Jade-E Services
Accra, Ghana
2020.10 - 2021.05
- Count and QC all inbound items.
- Separated fashion, electronics and FMCG goods on different pallets.
- Helped the finance receiving team to receive the stocks.
- Made sure 5S was done daily.
Education
General Arts
Presbyterian Senior High School
Tema, Greater Accra Region 2016.10 - 2019.06
Associate Degree - Project Management
Ensign College
Utah, USA 2022.01 -
Skills
- Leadership experience
- Pay attention to details
- Positive attitude
- Loyal and dependable
- MS Office
- Problem solving abilities
Timeline
Acting Inbound Manager
Jade-E Services (Jumia Ghana)
2022.11 - Current
Associate Degree - Project Management
Ensign College
2022.01 -
Team Lead
Jade-E Services (Jumia Ghana)
2021.05 - 2022.11
Agent Operator (Inbound)
Jade-E Services
2020.10 - 2021.05
General Arts
Presbyterian Senior High School
2016.10 - 2019.06