Overview
Work history
Education
Skills
Timeline
Generic

Emmanuella Numawoseh

Tema,Ghana

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Acting Inbound Manager

Jade-E Services (Jumia Ghana)
Accra, Ghana
11.2022 - Current
  • Monitor the queues and KPIs of the team.
  • Training/mentoring newer team members.
  • Inspire team members to deliver their best works.
  • Handle the booking of slots and capacity templates.
  • Direct reports and control of shift plans.
  • Spotting problems and finding solutions to them.

Team Lead

Jade-E Services (Jumia Ghana)
Accra, Ghana
05.2021 - 11.2022
  • Entrusted daily tasks to team members to optimize group productivity.
  • Monitored team progress and enforced deadlines.
  • Showed initiative and stepping in to resolve an issue.
  • Collaborated with team manager to implement new work procedures.

Agent Operator (Inbound)

Jade-E Services
Accra, Ghana
10.2020 - 05.2021
  • Count and QC all inbound items.
  • Separated fashion, electronics and FMCG goods on different pallets.
  • Helped the finance receiving team to receive the stocks.
  • Made sure 5S was done daily.

Education

General Arts

Presbyterian Senior High School
Tema, Greater Accra Region
10.2016 - 06.2019

Associate Degree - Project Management

Ensign College
Utah, USA
01.2022 -

Skills

  • Leadership experience
  • Pay attention to details
  • Positive attitude
  • Loyal and dependable
  • MS Office
  • Problem solving abilities

Timeline

Acting Inbound Manager

Jade-E Services (Jumia Ghana)
11.2022 - Current

Associate Degree - Project Management

Ensign College
01.2022 -

Team Lead

Jade-E Services (Jumia Ghana)
05.2021 - 11.2022

Agent Operator (Inbound)

Jade-E Services
10.2020 - 05.2021

General Arts

Presbyterian Senior High School
10.2016 - 06.2019

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Emmanuella Numawoseh