Emmanuella Nortey

- Record Management:
- Organize and maintain policy files, ensuring proper storage and accessibility.
- Archive files and maintain accurate records of policy documents.

- Financial Transactions:
- Handle cheque and cash deposits accurately and in compliance with company policies.
- Track and record all business transactions.

- Policy Documentation:
- Create comprehensive policy documents for clients upon completion of policy agreements.
- Ensure timely and accurate preparation of policy documents.

- Renewal Notifications:
- Generate renewal notices for clients with outstanding renewals, providing reminders at least two weeks in advance.
- Communicate effectively with clients regarding renewal options and deadlines.

- Quotation Management:
- Prepare and deliver quotations to customers, ensuring clarity and accuracy.
- Collaborate with team members to address customer inquiries and provide additional information.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.