Emmanuella Kusi
Brampton,ON
Summary
Organized and dependable individual bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by understanding customer desires and provide customized solutions to build loyalty and maintain professional relationships to increase profitability and drive business results.
I am a quick leaner, willing to absorb new ideas and seek positions that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Project Assistant - Remote
Generis Group Of Companies
12.2021 - 11.2022
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative
Scancom PLC (MTN Ghana)
09.2019 - 05.2022
- Attended to customers complaints and ensured satisfactory resolutions of issues using necessary applications like CRM, DCLM, Ericsson Converge Wallet and BMC.
- Participated in KYC ( Know your customer) to get bio data of customers into a database system.
- Improved customer wait times to mitigate complaints which resulted in consistent 95-100% customer satisfaction.
- Upheld privacy and security requirements for customer information.
- Assisted customers to reconcile mobile money discrepancies and process insurance claims.
- Coached new personnel regarding company operations, policies and services.
Education
Bachelor Of Science - Natural Resources Management
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana07.2019
Skills
- Customer Service
- Project Assistance
- Application tools ( CRM, BMC, Ericson Converge Wallet)
- Microsoft Office proficiency
- Data Entry and Maintenance
- Customer Data Confidentiality
- Verbal and Written Communication
- Telephone Management
- Upselling Products and Services
- Appointment Coordination
- Research and Analytical Skills
Personal Abilities
- Punctual
- Resourceful
- Excellent attention to detail
- Leadership and problem solving skills
- Time management and Organization skills
- Prioritize tasks and stress management skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Timeline
Project Assistant - Remote
Generis Group Of Companies
12.2021 - 11.2022
Customer Service Representative
Scancom PLC (MTN Ghana)
09.2019 - 05.2022
Bachelor Of Science - Natural Resources Management
Kwame Nkrumah University of Science And Technology
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