Summary
Overview
Work History
Education
Skills
Timeline
Extracurriculars
Community Service
Interests
Generic

Emmanuella Johnson-Aidoo

7th Ringway, Osu, Accra

Summary

Experienced with front desk management, emphasizing customer service excellence and team leadership. Utilizes effective communication and organizational skills to ensure seamless operations. Purposeful and adaptable professional with a strong background in office administration, data entry, combining technical expertise with strategic problem-solving and maintaining a welcoming atmosphere.

Overview

8
8
years of professional experience

Work History

Front Desk Supervisor (Tullow Oil Ghana Staff House)

CADS contracts and Services
10.2024 - Current
  • Guarantees a homely and executive reception for clients offshore.
  • Supervises front desk operations, ensuring exceptional guest service and satisfaction.
  • Monitors and manages front desk records, logs and reports (e.g., occupancy reports, visitor logs).
  • Manages reservations, which includes extensions, cancellations and modifications.
  • Confirms client’s information, provides room key and assist with overall client’s stay.
  • Receives and delivers parcels for client's offshore and in the offices.
  • Liaise with housekeeping, maintenance, security or other departments to ensure clients' needs are met.
  • Ensures front desk operations adhere to company policies and service standards.
  • Resolves client's inquiries and complaints promptly, maintaining a professional demeanor at all times.
  • Maintain a clean, organized and professional front office environment.

Guest Service Agent

Belfast Africa Property Management (No.1 Oxford Street Hotel and Suites)
10.2023 - 10.2024
  • Ensured a warm and professional for all arriving guests.
  • Aided guests in booking suites, ensuring all reservations are handled efficiently.
  • Processed guest check-ins by verifying proper identification and other relevant documents.
  • Assigned rooms, distribute keys and assist guest with key procedures.
  • Answered inquiries regarding hotel facilities, local transportation, point of interest and entertainment options.
  • Communicated room status with housekeeping, notifying them of checkouts, early check-ins, special request and daily room usage.
  • Managed cashier-related tasks, including posting charges to guest accounts, process payments and handle currency exchange.
  • Directed bellmen to escort guests and transport their luggage to their rooms.
  • Stayed informed about all the safety and emergency procedures, including accident prevention policies.
  • Assisted guests with site inspections and room reservation inquiries.

Administrative Assistance / Sales Executive

Chopbox Technologies LTD
04.2023 - 09.2023
  • Designed marketing campaigns, crafted compelling marketing materials and identified new customer demographics.
  • Generated sales to achieve company targets.
  • Contributed to the formulation of management directives concerning employee benefits.
  • Represented the company at events in Senior High Schools such as PTA meetings, symposiums and sporting events to solicit donations.
  • Facilitated communication between customers and the company via telephone interactions.
  • Generated and managed the distribution of daily progress reports to management.
  • Handled correspondence and maintained effective communication channels.

Front Desk Executive

Eagles Properties (Alliance Hotel by Eagles)
03.2022 - 03.2023
  • Performed executive administrative duties to maintain daily customer satisfaction.
  • Managed the workforce in the housekeeping and restaurant departments to ensure compliance with the company policies and delivery of world-class services.
  • Assisted in drafting directives for management regarding employee benefits.
  • Generated and supervised the delivery progress reports to management.
  • Facilitated communication between customers and the company via phone calls and e-mails.
  • Established and implemented HSE and Service Quality standards relevant to the daily operation of the company’s facility.

National Service Personnel

Ghana Ports and Harbours Authority
10.2020 - 10.2021
  • Entered material requisition data into Enterprise Resource Planning Software (ERP).
  • Prepared Waybills
  • Conducted site survey and inspections.
  • Prepared maintenance schedules for the civil engineering department briefings.
  • Recorded maintenance activities in Microsoft Dynamics and Excel

Intern

Ghana Ports and Harbors Authority
06.2019 - 08.2019

Intern

NWS Global Nutrition Company (Salad master)
06.2017 - 09.2017

Education

Bachelor of Science - Human Settlement Planning (Architecture & Planning)

Kwame Nkrumah University of Science and Technology
08.2020

WASSCE Certificate - General Arts

Ahantaman Girl’s Senior High School
05.2016

Skills

  • Language Skills: Proficient in English, Native Speaker of Twi and Fante, Intermediate Comprehension of French
  • Personal Skills: Critical Thinking, Problem Solving, Attention to Detail, Dynamism, Time Management, Communication & Organisational skills
  • Interpersonal Skills: Leadership, Teamwork, Empathy, Active Listening, Negotiation, Conflict Management, Presentation
  • Technical Skills: Microsoft Suite, ERP Software (SAP), Opera PMS, Excel, Data Entry
  • Guest relations
  • Team building proficiency and supervision
  • Cash control
  • Conflict management
  • Property management systems
  • Task delegation

Timeline

Front Desk Supervisor (Tullow Oil Ghana Staff House)

CADS contracts and Services
10.2024 - Current

Guest Service Agent

Belfast Africa Property Management (No.1 Oxford Street Hotel and Suites)
10.2023 - 10.2024

Administrative Assistance / Sales Executive

Chopbox Technologies LTD
04.2023 - 09.2023

Front Desk Executive

Eagles Properties (Alliance Hotel by Eagles)
03.2022 - 03.2023

National Service Personnel

Ghana Ports and Harbours Authority
10.2020 - 10.2021

Intern

Ghana Ports and Harbors Authority
06.2019 - 08.2019

Intern

NWS Global Nutrition Company (Salad master)
06.2017 - 09.2017

WASSCE Certificate - General Arts

Ahantaman Girl’s Senior High School

Bachelor of Science - Human Settlement Planning (Architecture & Planning)

Kwame Nkrumah University of Science and Technology

Extracurriculars

Pneuma Arts Deputy Head (ICGC Campus Ministry). 

  • Assisted with the team to mime, choreograph and prepared stories for a drama series for an upcoming event or program.
  • Collaborated with the head to share words of encouragement to members and follow up with their daily live updates.
  • Accommodated team members in need.

Community Service

SRM Outreach Team, Team Supervisor, Aburi, Eastern Region, Ghana, 

  • Donated over hundreds of bale clothing's, food, drinks, etc to the people on Oboadaka community in Aburi, Eastern Region.
  • Organises a Christmas party to a nearby community in Aburi. (Done every year).

Interests

  • Reading
  • Event Planning and Hosting
  • Fitness
  • Travel Vlogging
  • Volunteering and Community Service

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Emmanuella Johnson-Aidoo