EMMANUELLA DOE
Accra
Summary
An ambitious, smart and a focused individual who is able to use her own initiative and is comfortable working in a busy environment. Am able to ensure that an organization runs smoothly by combining hard work and dedication with sense of humor and fun. To work in an organization where my competencies and experiences can bring about quality, innovation and success of corporate organizational growth.
Overview
9
9
years of professional experience
Work History
Tele-Sales Agent
Unilever Ghana
05.2022 - Current
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Build and maintain strong contact with store owners,DSRs,TMs and KD for smooth execution of project.
- Maintaining consultative and advisory relations with project coordinator and manager.
Teacher
Pentland Hills International School
Oyibi (Accra)
01.2021 - 09.2022
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Completed daily reports, meal count sheets and attendance logs.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Teacher
Al-Nurain Education Complex
01.2020 - 08.2021
- Taught class 6 and form 2 - R.M.E and Social Studies.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Graded and evaluated student assignments, papers and course work.
National Service
National Association Of Local Authorities, Ghana
09.2018 - 08.2019
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Receptionist
Blue Valley Medical Specialist Center
Accra
01.2018 - 07.2019
- Serves visitors by greeting, welcoming and directing them appropriately
- Notifies companies’ personnel of visitor’s arrival
- Operates telecommunication system by following procedures, monitoring logbook, and issuing visitor’s badges
- Supports continuity among work teams by documenting and communicating actions, irregularities and continuing needs
- Operating telecommunication system
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Bottle Sorting
GIHOC Distilleries Limited
Accra
01.2016 - 01.2017
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
Mobile Money Agent
Foster Group LTD
01.2015 - 01.2016
- Transfer of credit
- Cash in and cash out transactions
- Carried out day to day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
MFL Sales Executive &Mobile banker
Cidan Capital
01.2014 - 01.2015
- Giving friendly and welcoming service and maintaining accurate records.
- How to deal with customer complaint and handle cash and credit card payment
- Giving information about the features, quality and availability of product
- Aiming to achieve monthly or annual targets and establishing new business.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Bachelor - Human Resource Management
Jayee University College
2020
Diploma - Secretary ship and Management
Jayee University College
2018
Skills
- Well organized
- Quick learner
- Good customer service skills
- Computer Proficiency
- Microsoft word
- Excel
Additional Information
REFEREES
Mr. Emmanuel Quansah
Pentland Hills International Sch.
0244268039
Mr. Odame Daniel
Technical Manager at Gihoc Distilleries LTD.
0244 651788
Samuel Asare
Monitor at Cidan Capital MFL
0249499442
Timeline
Tele-Sales Agent
Unilever Ghana
05.2022 - Current
Teacher
Pentland Hills International School
01.2021 - 09.2022
Teacher
Al-Nurain Education Complex
01.2020 - 08.2021
National Service
National Association Of Local Authorities, Ghana
09.2018 - 08.2019
Receptionist
Blue Valley Medical Specialist Center
01.2018 - 07.2019
Bottle Sorting
GIHOC Distilleries Limited
01.2016 - 01.2017
Mobile Money Agent
Foster Group LTD
01.2015 - 01.2016
MFL Sales Executive &Mobile banker
Cidan Capital
01.2014 - 01.2015
Bachelor - Human Resource Management
Jayee University College
Diploma - Secretary ship and Management
Jayee University College
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