Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Emmanuella Asantewaa Debrah

Kumasi,Ghana

Summary


Results-driven and adaptable professional with a strong foundation in communication, customer service, and strategic problem-solving. Skilled in building positive relationships, resolving challenges with efficiency and empathy, and contributing to high-performing teams. Demonstrates a strong sense of initiative, consistently delivering quality work with minimal supervision, while maintaining a keen eye for detail and a commitment to continuous improvement.
Eager to learn, grow, and make a meaningful impact, with the ability to contribute immediately and thrive in any professional setting.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Call Center Agent

Farmerline
Kumasi, Ghana
10.2024 - Current
  • Consistently meet and exceed performance targets by managing about 70-120 calls daily through effective communication and attention to detail.
  • Mostly first point of contact for customer issues and queries.
  • Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
  • Built long-term client relationships through exceptional customer service skills.
  • Improved team productivity through effective collaboration and teamwork.

Voice Over Artist

Farmerline
Kumasi, Ghana
08.2024 - 04.2025
  • Performed high quality voiceover recordings of about 2-3 for phone messages and marketing projects.
  • Deliver projects within tight deadlines while maintaining high audio standards.
  • Enhanced brand messages with use of clear and compelling vocal delivery.

Media Assistant

CACI TV
Kumasi, Ghana
12.2024 - 12.2024
  • Conducted about 100 interviews to gather public opinions on elections.
  • Worked collaboratively with team members to achieve project objectives.
  • Managed multiple tasks efficiently to meet deadlines.
  • Assisted in photo shoots to create compelling visual content,.

National Service Personnel

Social Welfare Department - Asokwa Municipal Assembly
Kumasi, Ghana
11.2023 - 09.2024
  • Provided support in coordinating bi-monthly community support group meetings.
  • Collaborated with other professionals in health and social care to coordinate holistic support.
  • Managed 10% assigned caseload documentation in alignment with regulatory requirements and standards each day.
  • Fulfilled administrative duties that is; filing, copying and faxing documents when required.

Intern

Akosombo Textiles Company Limited
Akosombo, Ghana
06.2022 - 08.2022
  • Supported staff in creating high-quality textile materials.
  • Worked closely with suppliers to source best quality materials, ensuring longevity of products.
  • Designed new materials patterns to enhance existing product designs.
  • Designed 5 textiles prints every week

Tutor

Home Tutor
Accra, Ghana
11.2021 - 11.2021
  • Incorporated real-world examples into lessons for better understanding.
  • Motivated over 10 students using positive reinforcement and constructive feedback.
  • Enhanced student comprehension by utilizing interactive teaching methods.

Education

B.E.C.E - Maths, Science, English

St. Mark Catholic School
Ghana
06.2016

Senior High Level - Textiles

St. Louis Senior High School
Ghana
06.2019

Bachelor of Science - Textile Design

Kwame Nkrumah University of Science And Technology
Kumasi, Ashanti Region
11.2023

Skills

  • Strong verbal and written communication
  • Customer service and problem resolution
  • Team collaboration and adaptability
  • Ability to work with little or no supervision
  • Creativity and innovation
  • Time management and organization
  • Data Entry

Certification

Most Hardworking Student, St. Mark Catholic School, 06/01/16

Languages

English
Twi

References

  • Pastor Daniel Nyarko

Head Pastor, Christ Apostolic Church International

FWC Tema Com 12

+233546368008


  • Kwadwo Kyeremateng

Manager, Data Management

Petroleum Commission

 +233246314318


  • Dr. Kwame Ofosu Bamfo

 Owner of Sikkens Paint and Alisa Hotel

+233244315750

Timeline

Media Assistant

CACI TV
12.2024 - 12.2024

Call Center Agent

Farmerline
10.2024 - Current

Voice Over Artist

Farmerline
08.2024 - 04.2025

National Service Personnel

Social Welfare Department - Asokwa Municipal Assembly
11.2023 - 09.2024

Intern

Akosombo Textiles Company Limited
06.2022 - 08.2022

Tutor

Home Tutor
11.2021 - 11.2021

B.E.C.E - Maths, Science, English

St. Mark Catholic School

Senior High Level - Textiles

St. Louis Senior High School

Bachelor of Science - Textile Design

Kwame Nkrumah University of Science And Technology

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Emmanuella Asantewaa Debrah