Emmanuella Akpor Adjei
Sefwi-Dwenase
Summary
Adept at enhancing operational efficiency and team productivity, I spearheaded initiatives at Addcom Precious Stone that significantly improved performance metrics. Skilled in operations management and staff supervision, my approach combines rigorous performance monitoring with effective task delegation, fostering a culture of excellence and achievement. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Addcom Precious Stone
01.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Managed internal operational standards and productivity targets.
Customer Service Officer
Boin Micro-finance Limited
04.2018 - 12.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Secretary's Assistant
Jos-Aja Company Limited
05.2016 - 09.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Science - Management of Foreign Economic Activity
National Aviation University
Kyiv, Ukraine09.2025
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
Hobbies
Reading
Music lover
Journaling
Timeline
Operations Supervisor
Addcom Precious Stone
01.2024 - Current
Customer Service Officer
Boin Micro-finance Limited
04.2018 - 12.2019
Secretary's Assistant
Jos-Aja Company Limited
05.2016 - 09.2017
Bachelor of Science - Management of Foreign Economic Activity
National Aviation University
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