Emmanuella Adu-Boahene

Highly motivated and detail-oriented professional with a First-Class BA in Geography and Archaeology from the University of Ghana and a strong background in human interaction, communication, and service delivery. With national service experience at Africa World Airlines, I possess realtime exposure to high-pressure environments, customer engagement, and problem-solving. Skilled in remote communication tools, customer records management, and escalating issues while maintaining professional composure. Ready to contribute effectively to Hiretic’s remote support team.

- Customer Communication (Phone, Chat, Email)

- Complaint Resolution & Escalation

- Remote Work Tools (Zoom, Google Workspace, Slack)

- Data Entry, Record Keeping, MS Excel

-Data Analysis & Visualization (Power BI, MS Excel, SQL)

-Data Cleaning, Transformation & Reporting

-Experience with relational databases and data storytelling

- Data Entry, Record Keeping, MS Excel

- Product Knowledge Updating

- Typing Speed: ~50 WPM

- CRM & Internal Coordination

- Excellent Written and Spoken English

• National Service, Operations Department, Africa World Airlines (AWA), 01/2024, Present, Coordinated flight operations, weather analysis, and pilot communications., Tracked and analyzed aviation data for flight safety and scheduling.
• Business Developer & Founder, NutriFam, A personalized meal delivery service integrating chef partnerships, app-based orders, and video marketing., Ɔkyerɛkyerɛni Pa (AI Tutor App), An offline-first Twi/Local Language AI voice app for teaching kids., Church App Project, Multimedia sermons, announcements, mobile payments, and prayer request features.
• GIS Project Consultant, Tarkwa Mining Impact, Used ArcGIS, NV, and QGIS for land degradation assessment and reclamation strategies., Heritage Mapping - Amedeka & Akuse, Documented historical sites and tourism research.

• Founder – NutriFam: Developed a personalized meal delivery startup supporting local chefs and promoting healthy family nutrition.
• App Developer – Ɔkyerɛkyerɛni Pa (AI Tutor): Building an offline-first local language AI tutor app to address learning barriers for Ghanaian children.
• Church App Lead Developer: Creating a full-featured multimedia church app with payment and sermon access.
• Volunteer – Akuse & Amedeka Heritage Project: Conducted fieldwork and community interviews to document and preserve Ghanaian historical sites.
• Data Science Learner – ALX Ghana: Actively building projects using data and analytics to solve real-world problems.
• Customer Service Advocate – Jobberman Ghana: Trained in professional customer service to support business-client interactions.
• GIS Researcher – Tarkwa Mining Project: Contributed to a national-level environmental research project using GIS tools.

• Certified Customer Service Training – Africa World Airlines, 2025
• BA. Geography and Resource Management & Arheology - University of Ghana
• Customer Service Agenet - Jobberman Ghana
• Flight Dispatcher Training - Udemy(not Certified)
• GIS Analyst - Open Street Map, Women in GIS

· Prof. Fritz Bivenridge (fbiveridge@ug.edu.gh)
Senior Lecturer, University of Ghana
Archaeology Department

· Mrs. Klu Florence (+233 55 760 3808)
Assistant Headmistress Domestic
Ofori Panin Senior High School

· Mr. Gyamena Patrick (patrick.gyamena@flyafricaworld.com)
Chief Dispatcher, Africa World Airlines
Operational Control and Flight Dispatch