EMMANUEL KWAME FIAGBOR
Accra
Summary
Experienced and organized Executive Assistant with a strong background in supporting senior executives and ensuring efficient office operations. Demonstrates excellence in planning, coordination, and multitasking, maintaining a professional demeanor under pressure. Offers strong management skills and a professional driving background for reliable executive transportation. Discreet in handling confidential information and adept at fostering positive relationships with clients and colleagues. Additionally skilled in merchandising and customer service, with knowledge of supporting store sales and marketing activities. Seeking to contribute administrative and logistical expertise to a dynamic organization.
Overview
8
8
years of professional experience
Work History
Executive Assistant & Driver to the CEO
Precious Minerals And Marketing Company
11.2021 - 04.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Answered high volume of phone calls and email inquiries.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Worked with senior management to initiate new projects and assist in various processes.
- Drove various types of vehicles including sedans, SUVs, vans, small trucks or buses ensuring adaptability across diverse assignments within the fleet team.
Personal Assistant to Managing Partner
Parkwood & Mossane( Law Firm)
04.2018 - 09.2021
- Enhanced client satisfaction by providing timely and efficient transportation services.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Organised and maintained filing system for easy staff access.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Prepared meeting rooms and event spaces to achieve successful client engagements.
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Facilitated transportation to and from appointments.
Delivery Driver
Jumia E-commerce
11.2017 - 03.2018
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Sales Officer
Skybar Cafe
05.2017 - 11.2017
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about Product or Service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to a positive work environment through strong teamwork and communication skills.
- Enhanced customer satisfaction by providing efficient and friendly service during transactions.
Supervisor
Noble Hair
01.2017 - 05.2017
- Enhanced inventory management by implementing efficient organizational systems and maintaining accurate records.
- Assisted in maintaining optimal stock levels by conducting regular inventory checks and reporting discrepancies to Storekeeper.
- Improved customer satisfaction by promptly addressing inquiries and providing assistance with product selection.
- Contributed to store security by vigilantly monitoring premises for potential theft or other suspicious activities.
- Kept inventories updated to enable timely stock reorder and replenishment.
Pizza Maker
PIZZAHUT GHANA
05.2016 - 01.2017
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
Education
BSC Business Administration ( Management ) - Business
Kwame Nkrumah University of Science And Technology
11.2023
WASSCE - General Science
Benkum Senior High School
05.2016
BECE CERTIFICATE -
Adjiringanor Basic SchoolAccra
04.2011
Skills
- Digital Skill
- Familiar with Windows and macOS
- Excellent Communicator
- Problem-Solving skills
- Critical thinking
- Decision-making
- Time Management
- Multi-tasking
- Data Entry
- Transportation
- Business Management
- Attention to detail
- Effective communication
- Teamwork and collaboration
- Leadership skills
- Customer relationship building
- Effective Communication
- Retail knowledge
- Shipment Coordination
- Quality Assurance
- Operations Management
- Product Management
- Consultative Selling
- Sales management
- Executive Support
- Strong Problem Solver
- Information confidentiality
- Travel Coordination
- Database Management
- Project Planning
- Sales and Marketing
- Operational leadership
- Business Administration
Timeline
Executive Assistant & Driver to the CEO
Precious Minerals And Marketing Company
11.2021 - 04.2024
Personal Assistant to Managing Partner
Parkwood & Mossane( Law Firm)
04.2018 - 09.2021
Delivery Driver
Jumia E-commerce
11.2017 - 03.2018
Sales Officer
Skybar Cafe
05.2017 - 11.2017
Supervisor
Noble Hair
01.2017 - 05.2017
Pizza Maker
PIZZAHUT GHANA
05.2016 - 01.2017
BSC Business Administration ( Management ) - Business
Kwame Nkrumah University of Science And Technology
WASSCE - General Science
Benkum Senior High School
BECE CERTIFICATE -
Adjiringanor Basic SchoolAccra
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