Emmanuel Kusi Boamah
Greater Accra
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Dynamic website designer with a proven track record at Mavros Black, specializing in responsive design and interaction design. Enhanced user engagement through modern, visually appealing websites while demonstrating strong problem-solving and communication skills. Successfully managed multiple projects, ensuring timely delivery and high-quality outcomes that kept clients competitive in their markets.
Overview
6
6
years of professional experience
Work History
Website Designer
Mavros Black (Freelancer)
12.2024 - Current
- Updated outdated websites with modern designs in line with industry trends, helping clients remain competitive in their market segment.
- Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
- Integrated social media platforms into website designs, encouraging users to engage with brands beyond their standalone sites.
- Redesigned existing websites for better usability, leading to higher user engagement and reduced bounce rates.
- Enhanced user experience by designing responsive and visually appealing websites for various clients.
- Managed multiple website projects simultaneously while adhering to deadlines and maintaining a high level of quality workmanship.
DHL Express
DHL Express ServicePoint
02.2024 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Agent
Vodafone Ghana
03.2020 - 12.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
Information Technology
BlueCrest University College
Accra, Ghana03-2018
High School Diploma -
Kings College Senior High
Kumasi, Ghana06-2011
Skills
- Customer service
- Active listening
- Problem resolution
- Customer relations
- Interaction design
- Responsive design
Timeline
Website Designer
Mavros Black (Freelancer)
12.2024 - Current
DHL Express
DHL Express ServicePoint
02.2024 - 11.2024
Customer Service Agent
Vodafone Ghana
03.2020 - 12.2022
Information Technology
BlueCrest University College
High School Diploma -
Kings College Senior High