Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmanuel Kusi Boamah

Greater Accra

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Dynamic website designer with a proven track record at Mavros Black, specializing in responsive design and interaction design. Enhanced user engagement through modern, visually appealing websites while demonstrating strong problem-solving and communication skills. Successfully managed multiple projects, ensuring timely delivery and high-quality outcomes that kept clients competitive in their markets.

Overview

6
6
years of professional experience

Work History

Website Designer

Mavros Black (Freelancer)
12.2024 - Current
  • Updated outdated websites with modern designs in line with industry trends, helping clients remain competitive in their market segment.
  • Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
  • Integrated social media platforms into website designs, encouraging users to engage with brands beyond their standalone sites.
  • Redesigned existing websites for better usability, leading to higher user engagement and reduced bounce rates.
  • Enhanced user experience by designing responsive and visually appealing websites for various clients.
  • Managed multiple website projects simultaneously while adhering to deadlines and maintaining a high level of quality workmanship.

DHL Express

DHL Express ServicePoint
02.2024 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Agent

Vodafone Ghana
03.2020 - 12.2022
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

Education

Information Technology

BlueCrest University College
Accra, Ghana
03-2018

High School Diploma -

Kings College Senior High
Kumasi, Ghana
06-2011

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Customer relations
  • Interaction design
  • Responsive design

Timeline

Website Designer

Mavros Black (Freelancer)
12.2024 - Current

DHL Express

DHL Express ServicePoint
02.2024 - 11.2024

Customer Service Agent

Vodafone Ghana
03.2020 - 12.2022

Information Technology

BlueCrest University College

High School Diploma -

Kings College Senior High
Emmanuel Kusi Boamah