Emmanuel Koranteng Ankamah
Kumasi,Ashanti Region
Summary
On a career path of software engineering focused on using the internet of things to develop innovative, intuitive, problem solving and job specific software for different industries to facilitate and ease work delivery and improve constraints in existing technology. Proactive problem-solver with strong analytical and communication skills, capable of troubleshooting network issues and collaborating with team members. Knowledge of network protocols and hardware, combined with foundation in IT support. Committed to optimizing network performance and contributing to organizational success. Additionally pursuing career and professional courses in other fields of technology such as cyber and continually honing new skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
IT engineer
Electricity Company of Ghana
11.2024 - 09.2025
- Dispatched IT and technical support to resolve real time software issues encountered by workers across various departments.
- Carried out effective server room troubleshooting to identify causes of network outages and provided effective resolves to restore network to all users.
- Run effective troubleshooting on all types of software and hardware issues to device faster and reliable resolves.
- Enhanced system performance with regular maintenance and updates.
- Managed and implemented all new software, systems and solutions
- Performed routine checks on servers to prevent potential issues from escalating into major problems.
- Enrolled work computers on company software compliance policies for improved security and data protection , manage app lifecycles and provide a remote access and control over company devices.
- Collaborated with other IT professionals to address complex issues effectively.
- Went on solo and collaborative deployment trips across other branches of the company to provide IT support as the IT department of the company operates in a centralized system.
- Facilitated the work of newly enrolled third party vendors by deploying and configuring job specific software and training them on the usage of the software.
- Repaired faulty equipment, resulting in reduced downtime.
- Managed inventory of IT equipment, aiding in budget control.
- Resolved technical faults across varied technologies, including servers, routers and hardware.
Network engineer trainee
Electricity Company of Ghana
Kumasi, Ashanti Region
09.2023 - 11.2025
- Collaborated with senior engineers to develop effective troubleshooting techniques.
- Learned the architecture of servers and networks and their effective management
- Learned the usage of networking tools and laid cables to interconnect faceplates to patch panels on a server
- Implemented network security measures for protection against cyber threats.
- Configured network settings according to company's specific requirements for optimal results.
- Supported end-users experiencing connectivity issues, providing prompt technical support when needed.
- Gained practical knowledge of various networking protocols with hands-on experience during the trainee programme.
Education
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science and Technology
Ghana 01.2021 - 09.2024
WASSCE - General Science
Prempeh College
Kumasi, Ashanti Region 09.2017 - 09.2020
Skills
- IoT connectivity
- Network architecture
- Network configuration
- Network troubleshooting
- Network security protocols
- IP routing proficiency
- ICT service management
- Technical support provision
- Hardware installation
- Adept at following processes
- Frontend Programming
- Ethical decision making
Affiliations
- Researching on diverse topics and fields
- Cooking
Timeline
IT engineer
Electricity Company of Ghana
11.2024 - 09.2025
Network engineer trainee
Electricity Company of Ghana
09.2023 - 11.2025
Bachelor of Science - Computer Science
Kwame Nkrumah University of Science and Technology
01.2021 - 09.2024
WASSCE - General Science
Prempeh College
09.2017 - 09.2020
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