EMMANUEL KOFI AMPIAH
CAPECOAST
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
12
12
years of professional experience
1
1
Language
Work History
Data Entery(Claims Officers)/Receptionist Assistant
Brakwa Polyclinic (Ghana Health Service)
02.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- NHIS CLAIMS Data entry
- Typing, Printing, Photocopy and Scanning of Documents
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
IT Tutor /Office Manager /CCTV Installation Technician
Gracecoms Company LTD
08.2019 - 10.2021
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Created personalized lesson plans to meet needs of diverse learners.
- Created, maintained and updated filing systems for paper and electronic documents.
- Defined clear targets and objectives and communicated to other team members.
- Aided in displaying and exhibiting CCTV services to interested parties.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
ICT Teacher /IT Technical Support Intern
Brakwa Senior High Technical School
09.2017 - 07.2019
- Created and developed lesson plans to meet students' academic needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Helped the department set up equipment for meetings, events and operations.
- Planned and implemented upgrades to system hardware and software.
- Supported team in backup and restoration of Microsoft SQL databases.
- Backed up administrative departments in back file scanning and document management imports.
- Diagnosed and resolved hardware and software issues.
Teacher /Assistant Head of School
Nazarene Christian Home Academy
09.2012 - 07.2014
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Coordinated retrieval and distribution of student records from other schools and institutions.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Planned and implemented integrated lessons to meet national standards.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
Education
HIGHER NATIONAL DIPLOMA (HND) - Computer Science
Accra Technical University
Accra - Ghana 11.2019
No Degree - Technical (Building And Construction)
Mankessim Senior High Technical School
Mankessim - Ghana05.2012
No Degree -
Veritas Preparatory School
Accra - Ghana04.2008
Skills
- Word Processing
- Advanced Excel Spreadsheet Functions
- Document Scanning
- Records Preparation
- Documentation and Recordkeeping
- Filing System Management
- Claim Handling
- Manage Files
- Digital File Transmission
- Correspondence and Office Documents
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop Claim summary spreadsheets.
- Achieved Clinic protocols for my facility through effectively helping with Graphics designing them.
Timeline
Data Entery(Claims Officers)/Receptionist Assistant
Brakwa Polyclinic (Ghana Health Service)
02.2022 - Current
IT Tutor /Office Manager /CCTV Installation Technician
Gracecoms Company LTD
08.2019 - 10.2021
ICT Teacher /IT Technical Support Intern
Brakwa Senior High Technical School
09.2017 - 07.2019
Teacher /Assistant Head of School
Nazarene Christian Home Academy
09.2012 - 07.2014
HIGHER NATIONAL DIPLOMA (HND) - Computer Science
Accra Technical University
No Degree - Technical (Building And Construction)
Mankessim Senior High Technical School
No Degree -
Veritas Preparatory School
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