EMMANUEL GYAMPO NKANSAH
Madina
Summary
To secure an entry-level position as an ordinary seaman on a reputable vessel and gain valuable experience in the maritime industry
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Springview Guest House
08.2023 - 10.2024
- Greeted and assisted visitors, clients, and customers, ensuring a positive and professional first impression.
- Handled numerous inbound calls.
- Scheduled appointments, coordinated meetings, and maintained the company calendar to ensure smooth operations.
- Handled general office correspondence, including emails, phone messages, and mail distribution.
- Maintain the cleanliness and organization of the reception area, ensuring a welcoming environment.
- Manage administrative tasks such as filing, data entry, and record keeping to support office efficiency.
- Process incoming and outgoing packages and deliveries, ensuring timely distribution.
- Delivered high-quality customer support by managing diverse inquiries and guiding visitors to appropriate departments.
- Executed various office duties, ensuring effective operations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed household errands and other essential duties.
Customer Service/Petroleum Operation Assistant
Ghana Oil
11.2021 - 06.2023
- Monitored fuel tanks to maintain adequate supply levels.
- Stocked coolers with beverages, snacks, cigarettes and other items.
- Reported any suspicious activities or security issues immediately.
- Inspected fuel pumps to ensure accuracy of pricing information displayed.
- Responded quickly to emergency situations such as spills or fires.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
- Coordinated with fuel delivery trucks for timely refueling of gas station tanks.
- Processed credit card transactions accurately and securely.
- Assisted in training new employees on proper operating procedures.
- Prepared daily records of food and gas sales and balanced register drawers.
- Performed basic car services such as checking tire pressure and adding air when necessary.
- Extended customer subscriptions, offering discounts, and promotions to ensure high customer retention rates.
- Operated car wash facilities and guided customers through the service process.
- Monitored surveillance equipment to prevent theft and ensure the safety of the premises.
- Assisted customers with fuel pumps and provided guidance on fuel types.
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Operated cash register to process payments and issue receipts.
- Monitored and restocked convenience store items, including food, beverages, and automotive products.
- Collected cash payments from customers or charged purchases to credit cards.
- Cleaned parking areas, restrooms or equipment and removed trash.
- Activated fuel pumps and filled fuel tanks with gasoline or diesel fuel.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
- Managed cash register and processed customer transactions with high accuracy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Prepared daily reports of fuel, oil and accessory sales.
- Cleaned gas pumps, windows and doors to maintain a neat appearance.
- Trained new employees on gas station operations, customer service, and safety procedures.
Education
STCW Certificate -
Regional Maritime UNIVERSITY
Nungua, Accra, Ghana03.2025
WAEC Certificate - Arts And Entertainment Management
Presbyterian Boys Secondary School
Madina, Accra, Ghana10-2021
Skills
- Fluent in English Language
- Customer service
- Conflict resolution
- Time management
- Recordkeeping and bookkeeping
- Relay hearing-impaired calls
- Reception desk management
- Greeting and seating clients
- Telephone skills
- Security awareness
- Excellent team spirit
- Ability to work with less supervision
- Time conscious
- Swimming
- Ability to work under pressure
Certification
- IMO Mandatories and other documents, 08/04/25
- Adolescent Reproductive Health Certificate
Hobbies and Interests
- Music and Dance
- Reading
- Indoor and Outdoor games
- Water games
Personal Information
Title: Ordinary Seaman
Timeline
Receptionist
Springview Guest House
08.2023 - 10.2024
Customer Service/Petroleum Operation Assistant
Ghana Oil
11.2021 - 06.2023
STCW Certificate -
Regional Maritime UNIVERSITY
WAEC Certificate - Arts And Entertainment Management
Presbyterian Boys Secondary School