Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Personal Information
Timeline
Generic

EMMANUEL GYAMPO NKANSAH

Madina

Summary

To secure an entry-level position as an ordinary seaman on a reputable vessel and gain valuable experience in the maritime industry

Overview

3
3
years of professional experience
1
1
Certification

Work History

Receptionist

Springview Guest House
08.2023 - 10.2024
  • Greeted and assisted visitors, clients, and customers, ensuring a positive and professional first impression.
  • Handled numerous inbound calls.
  • Scheduled appointments, coordinated meetings, and maintained the company calendar to ensure smooth operations.
  • Handled general office correspondence, including emails, phone messages, and mail distribution.
  • Maintain the cleanliness and organization of the reception area, ensuring a welcoming environment.
  • Manage administrative tasks such as filing, data entry, and record keeping to support office efficiency.
  • Process incoming and outgoing packages and deliveries, ensuring timely distribution.
  • Delivered high-quality customer support by managing diverse inquiries and guiding visitors to appropriate departments.
  • Executed various office duties, ensuring effective operations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed household errands and other essential duties.

Customer Service/Petroleum Operation Assistant

Ghana Oil
11.2021 - 06.2023
  • Monitored fuel tanks to maintain adequate supply levels.
  • Stocked coolers with beverages, snacks, cigarettes and other items.
  • Reported any suspicious activities or security issues immediately.
  • Inspected fuel pumps to ensure accuracy of pricing information displayed.
  • Responded quickly to emergency situations such as spills or fires.
  • Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
  • Activated fuel pumps to fill fuel tanks of vehicles with gasoline or diesel fuel.
  • Coordinated with fuel delivery trucks for timely refueling of gas station tanks.
  • Processed credit card transactions accurately and securely.
  • Assisted in training new employees on proper operating procedures.
  • Prepared daily records of food and gas sales and balanced register drawers.
  • Performed basic car services such as checking tire pressure and adding air when necessary.
  • Extended customer subscriptions, offering discounts, and promotions to ensure high customer retention rates.
  • Operated car wash facilities and guided customers through the service process.
  • Monitored surveillance equipment to prevent theft and ensure the safety of the premises.
  • Assisted customers with fuel pumps and provided guidance on fuel types.
  • Collected payments for dispensed gas and tendered change or receipts to customers.
  • Operated cash register to process payments and issue receipts.
  • Monitored and restocked convenience store items, including food, beverages, and automotive products.
  • Collected cash payments from customers or charged purchases to credit cards.
  • Cleaned parking areas, restrooms or equipment and removed trash.
  • Activated fuel pumps and filled fuel tanks with gasoline or diesel fuel.
  • Suggested and explained recommended services to meet customer needs and resolve specific issues.
  • Managed cash register and processed customer transactions with high accuracy.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Prepared daily reports of fuel, oil and accessory sales.
  • Cleaned gas pumps, windows and doors to maintain a neat appearance.
  • Trained new employees on gas station operations, customer service, and safety procedures.

Education

STCW Certificate -

Regional Maritime UNIVERSITY
Nungua, Accra, Ghana
03.2025

WAEC Certificate - Arts And Entertainment Management

Presbyterian Boys Secondary School
Madina, Accra, Ghana
10-2021

Skills

  • Fluent in English Language
  • Customer service
  • Conflict resolution
  • Time management
  • Recordkeeping and bookkeeping
  • Relay hearing-impaired calls
  • Reception desk management
  • Greeting and seating clients
  • Telephone skills
  • Security awareness
  • Excellent team spirit
  • Ability to work with less supervision
  • Time conscious
  • Swimming
  • Ability to work under pressure

Certification

  • IMO Mandatories and other documents, 08/04/25
  • Adolescent Reproductive Health Certificate

Hobbies and Interests

  • Music and Dance
  • Reading
  • Indoor and Outdoor games
  • Water games

Personal Information

Title: Ordinary Seaman

Timeline

Receptionist

Springview Guest House
08.2023 - 10.2024

Customer Service/Petroleum Operation Assistant

Ghana Oil
11.2021 - 06.2023

STCW Certificate -

Regional Maritime UNIVERSITY

WAEC Certificate - Arts And Entertainment Management

Presbyterian Boys Secondary School

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EMMANUEL GYAMPO NKANSAH