Emmanuel Boakye Yiadom Osei
Kumasi
Summary
A Computer Science graduate with over five years of hands-on experience building and testing applications for Android, iOS, and Windows. With good technical skills, firm grasp of business needs and understanding of user requirements gathering. Possess experience with 5+ programming languages, particularly skilled in Java and Python. Assesses risks, troubleshoots problems, and conducts tests. Excellent communication and planning abilities. Detail-oriented, organized and meticulous. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to the party's victory.
Overview
11
11
years of professional experience
Work History
IT Support Engineer
Ghana National Service Scheme
09.2020 - Current
- Use ticketing systems to manage and process support actions and requests.
- Monitor systems in operation and quickly troubleshot errors.
- Configure hardware and grants system permissions to new employees.
- Assist personnel in identifying issues and explain solutions to restore service and functionality.
- Remove malware, ransomware, and other threats from laptops and desktop systems.
- Collaborate with supervisors to escalate and address customer inquiries or technical issues.
Computing Teacher
Ghana Education Service, GES
09.2012 - Current
- Design engaging lessons that incorporate hands-on coding activities and project-based learning.
- Collaborate with other teachers to integrate computer science concepts into other subject areas.
- Supported student physical, mental, and social development using classroom games and activities
- Provides individualized support to students through after-school tutoring and office hours.
- Analyzes student data to identify areas of weakness and adjust instruction to better meet student needs.
- Work cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Travel Consultant/Administrative Assistant
Supersonic Travel Consult
01.2017 - 04.2019
- Spearheaded promotional events to raise awareness and promote initiatives which helped identify potential customers for the organization.
- Provided administrative support in bookkeeping, customer database management, Setting meeting appointments, and financial records among many others to the manager
- Achieved sales targets on many occasions, of which I earned the most outstanding employee four times.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Education
Bachelor of Science - Computer Science
Christian Service University College
Kumasi, Ghana06.2021
BYU PathwayConnect -
Brigham Young University
Idaho. USA09.2018
Diploma - Basic Education
Ofinso College of Eduaction
Ofinso, Ashanti06.2012
Senior School Certificate - General Arts
Toase Secondary School
Toase, Ashanti06.2008
Skills
- Very good at multi tasking
- Very analytical and creative
- Communication, both written and verbal
- Result oriented
- Teamwork
- Flexibility
- Management Techniques
- Information Security
Accomplishments
Tools
NetBeans, Eclipse, MS Visual Studio, Dreamweaver.
Natural Processing Language
Preprocessing, Language Modelling,Named Entity Recognition, Entity Linking, Information Extraction
Database Management
MS Access, MySQL
Languages
JavaScript, Python, HTML, CSS, C++, PHP
Research and Planning
Identifying Problems, Gathering Information, Developing Evaluations, Calculating Results.
Timeline
IT Support Engineer
Ghana National Service Scheme
09.2020 - Current
Travel Consultant/Administrative Assistant
Supersonic Travel Consult
01.2017 - 04.2019
Computing Teacher
Ghana Education Service, GES
09.2012 - Current
Bachelor of Science - Computer Science
Christian Service University College
BYU PathwayConnect -
Brigham Young University
Diploma - Basic Education
Ofinso College of Eduaction
Senior School Certificate - General Arts
Toase Secondary School
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