Emmanuel Appiah Forson
Accra
Summary
Adept Operations Manager with a proven track record at Harmonia Africa Insurance Brokers, excelling in performance monitoring and fostering strategic client relationships. Leveraged marketing acumen and exceptional communication skills to surpass revenue goals and enhance customer satisfaction. Demonstrates a commitment to health and safety compliance, ensuring both team and client needs are met with excellence.
Overview
5
5
years of professional experience
Work History
Operations Manager
Harmonia Africa Insurance Brokers
Accra
08.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Senior Client Relationship Manager
Harmonia Africa Insurance Brokers
Accra
01.2023 - 08.2024
- Coached, developed and motivated team to achieve revenue goals.
- Identified opportunities within existing accounts by recognizing potential revenue sources or cost savings measures.
Insurance Sales Executive
Unique Insurance Company Limited
Accra
01.2021 - 12.2022
- Researched current industry trends and competitor practices to stay informed about the marketplace.
- Serviced existing insurance clients by soliciting additional policy renewals.
- Negotiated contracts with customers to secure competitive rates and coverage options.
Broker Relations Officer
RegencyNem Insurance Ghana Limited
Accra
09.2019 - 01.2021
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Facilitated communication between clients and underwriters regarding policy requests or changes.
Education
MBA - Marketing And Human Resource Management
Jain Deemed-to-be University
Bengaluru, India11-2024
Post-Baccalaureate Diploma - Insurance
Ghana Insurance College (MITC)
Accra, Ghana05-2024
Post-Baccalaureate Diploma - Marketing
Chartered Institute of Marketing Ghana
Accra, Ghana07-2023
Advanced Diploma - Insurance
Ghana Insurance College (MITC)
Accra, GhanaSkills
- Performance reporting
- Marketing
- Production
- Performance monitoring
- Health and safety compliance
- Incidents management
Languages
Twi
First Language
English
Proficient (C2)
C2
Websites
References
References available upon request.
Timeline
Operations Manager
Harmonia Africa Insurance Brokers
08.2024 - Current
Senior Client Relationship Manager
Harmonia Africa Insurance Brokers
01.2023 - 08.2024
Insurance Sales Executive
Unique Insurance Company Limited
01.2021 - 12.2022
Broker Relations Officer
RegencyNem Insurance Ghana Limited
09.2019 - 01.2021
MBA - Marketing And Human Resource Management
Jain Deemed-to-be University
Post-Baccalaureate Diploma - Insurance
Ghana Insurance College (MITC)
Post-Baccalaureate Diploma - Marketing
Chartered Institute of Marketing Ghana
Advanced Diploma - Insurance
Ghana Insurance College (MITC)
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