FELIX DE-ROY OTOO
Tema, Greater Accra Region
Summary
Dynamic business associate with proven leadership at the Office of the Agent of the S.E.C., excelling in client relationship management and project oversight. Demonstrated strong analytical abilities by securing financial assets and validating claims, ensuring compliance and operational efficiency. Adept at fostering partnerships and driving successful outcomes in complex environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
D'Trip Hub Limited
Tema, Greater Accra
10.2020 - Current
- Manage the day-to-day running of travel and tour services, including itinerary planning, bookings, and customer support.
- Ensure excellent client service and handle customer inquiries, complaints, and feedback directly.
- Build and maintain strong relationships with hotels, tour sites, and other stakeholders in the tourism sector in Ghana, and beyond.
- Work with partners to execute promotional campaigns (online/offline) to attract clients and increase bookings.
- Monitor budgets, track expenses, and support basic financial reporting.
- Ensure all operations meet Ghana's tourism, business, and safety regulations.
Consultant (Team Lead)
Office of the Agent of S.E.C-Defunct Fund Management Companies
Tema, Greater Accra
05.2020 - Current
- Secure financial assets and liabilities for assigned Fund Manager (Wealth Vision Financial Services Limited) under regulatory review by the Securities and Exchange Commission.
- Validate customer claims for payment accuracy.
- Analyze the customer base and IT software for fund manager transactions.
- Deliver comprehensive placement summaries and financial records for the Fund Manager, with supporting information.
- Compile detailed loan portfolio and collateral documents for all funds.
- Produce investment documentation and facilitate recovery operations.
Field Surveyor
Ghana Water Company Limited
Tema, Greater Accra
08.2016 - 12.2016
- Conducted field surveys for the electronic water billing pilot program across various communities in the Tema Metropolitan Assembly.
- Collected and analyzed data to ensure accurate mapping of water infrastructure and customer information details.
- Utilized surveying tools and equipment to gather precise geographic measurements (GPS locations).
Road Transport Officer
Vehrad Freezone
Tema Industrial Area, Greater Accra
11.2014 - 03.2015
- Managed vehicle maintenance schedules to ensure operational readiness and safety.
- Oversaw compliance with safety regulations and transport protocols daily.
- Coordinated transportation logistics and GPS tracking of trucks for the efficient movement of goods to Obuasi, Togo, Mali, etc.
Assistant Administrator
Vehrad Freezone
Tema Industrial Area, Greater Accra
01.2014 - 11.2014
- Provided general administrative support including scheduling appointments, preparing documents, processing invoices and organizing meetings.
- Drafted correspondence and reports for internal and external communication.
- Implemented filing systems to ensure easy access to important documents.
Administrative Manager
Good Shepherd Catholic Church
Tema, Greater Accra
04.2013 - 09.2013
- Oversaw parish office operations to effectively support clergy and parishioners, with smooth office functionality.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Assist the parish priest and his associate in managing the parish assets, both expandable and non-expandable, including the parish hall, auditorium, and adoration chapel.
Business Mgt. Teacher (National Service Person)
Takoradi Senior High School
Takoradi, Western Region
10.2011 - 08.2012
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to encourage student participation and critical thinking.
- Implemented diverse teaching methods to accommodate various learning styles.
Business Mgt. Teacher (Industrial Attachment)
Tema Anglican Senior High School
Tema New Town, Greater Accra
06.2010 - 07.2010
- Designed engaging lesson plans to support diverse learning styles and needs.
- Developed classroom management strategies to maintain a positive learning environment.
- Maintained a safe and orderly learning environment for all students.
Road Transport Officer (Industrial Attachment)
Ghana Ports and Harbors Authority
Tema Port, Greater Accra
06.2009 - 07.2009
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to drivers when face-to-face or through phone conversations.
- Assisted in coordinating transport timelines and schedules for various departments.
Education
Certificate of Higher Education - Chinese Learning
CHANGCHUN VOCATIONAL INSTITUTE OF TECHNOLOGY
Changchun, China06.2019
Bachelor of Education (B.Ed) - Social Sciences
UNIVERSITY OF CAPE-COAST
Cape Coast, Ghana07.2011
WASSCE - Business
GHANA NATIONAL COLLEGE
Cape Coast, Ghana06.2006
B.E.C.E - Basic Education
ST. JOHN BOSCO BASIC SCHOOL
Tema, Ghana04.2003
Skills
- Strong analytical abilities
- Client relationship management
- Project management
- Computer literate
- Teamwork
- Good organizational abilities
- Assuming leadership roles
Certification
- Emergency preparedness and dangerous goods handling, 2014, UNEP-ICCA project - promoting chemical safety management in the African region
- Project Management and Human Resource Management, 2021 - Watsan Training and Development Centre
References
References available upon request
Hobbies and Interests
- Passionate about personal development
- Fitness
- Technology
- Enjoys reading
- Traveling
- Engaging in creative pursuits
- Actively participates in sports
- Networking events
- Volunteering
Languages
- English, Native
- Chinese (Mandarin), Beginner
Personal Information
Nationality: Ghanaian
Languages
English
First Language
Chinese (Mandarin)
Beginner
A1
References
References available upon request.
Timeline
Director of Operations
D'Trip Hub Limited
10.2020 - Current
Consultant (Team Lead)
Office of the Agent of S.E.C-Defunct Fund Management Companies
05.2020 - Current
Field Surveyor
Ghana Water Company Limited
08.2016 - 12.2016
Road Transport Officer
Vehrad Freezone
11.2014 - 03.2015
Assistant Administrator
Vehrad Freezone
01.2014 - 11.2014
Administrative Manager
Good Shepherd Catholic Church
04.2013 - 09.2013
Business Mgt. Teacher (National Service Person)
Takoradi Senior High School
10.2011 - 08.2012
Business Mgt. Teacher (Industrial Attachment)
Tema Anglican Senior High School
06.2010 - 07.2010
Road Transport Officer (Industrial Attachment)
Ghana Ports and Harbors Authority
06.2009 - 07.2009
Certificate of Higher Education - Chinese Learning
CHANGCHUN VOCATIONAL INSTITUTE OF TECHNOLOGY
Bachelor of Education (B.Ed) - Social Sciences
UNIVERSITY OF CAPE-COAST
WASSCE - Business
GHANA NATIONAL COLLEGE
B.E.C.E - Basic Education
ST. JOHN BOSCO BASIC SCHOOL