Lovely Marfo
Berlin
Summary
Personable waitress with more than 3 years of restaurant experience providing table service at busy dining establishments. Achieved a 98% guest satisfaction score or above in my services. Seeking to leverage excellent order recall, friendly service, and the ability to handle multiple tables and groups to maximize company returns. Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
2
2
years of professional experience
Work History
Waitress
Mensvic Hotels
East Legon
04.2022 - 03.2023
- Increased restaurant overall sales revenue by building and maintaining impactful customer relationships.
- Leveraged relations to ensure repeat guests and ensure brand loyalty.
- Generated repeat customers that brought consistent GHC 700 per day in additional bill totals.
- Volunteered to draft alternating daily and weekly task schedules.
- Bussed tables and reset place settings quickly and effectively.
- Implemented task list and ensured continued adherence to it over time.
- Brought GHC 3000 in additional monthly revenue by working new open shift hours.
- Achieved a 98% customer satisfaction score during my service.
Waitress
Yo guesthouse and restaurant
Accra
07.2021 - 03.2022
- Provided excellent customer service to enhance guest dining experiences.
- Took food and drink orders accurately and efficiently from patrons.
- Delivered orders promptly while ensuring customer satisfaction throughout meals.
- Assisted in setting up dining areas for special events and regular service.
- Maintained cleanliness of tables, utensils, and dining areas during shifts.
- Collaborated with kitchen staff to ensure timely preparation of orders.
- Resolved guest complaints quickly to maintain a welcoming atmosphere.
- Developed positive relationships with regular customers through friendly conversation.
Education
Bachelor of Arts - Hospitality Tourism and Management
Berlin School of Business And Innovation
Berlin10-2027
HIGH SCHOOL DIPLOMA -
Commonwealth College
Chantan, Ghana01.2021
Skills
- Excellent communication
- Identifying customer needs
- Hospitality Operations
- Customer Service
- Health and safety
- Restaurant Procedures
- Complaints handling
- Payment processing
- Customer service
References
- O. Dominic, Adusei, Chief Supervisor, oadomini@yahoo.com, Mensvic Hotels, East Legon
- Alexander O., Bonsu, Chief waiter, Bonsu.alex.owusu@gmail.com, Yo Guesthouse and restaurant, Accra
Timeline
Waitress
Mensvic Hotels
04.2022 - 03.2023
Waitress
Yo guesthouse and restaurant
07.2021 - 03.2022
Bachelor of Arts - Hospitality Tourism and Management
Berlin School of Business And Innovation
HIGH SCHOOL DIPLOMA -
Commonwealth College
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