Develop Marketing Strategies: Formulate and implement comprehensive marketing strategies to promote the company's pension products and services
Brand Positioning: Establish and maintain a strong brand presence in the market, ensuring consistent messaging across all marketing channels
Market Analysis: Conduct thorough market research to identify trends, customer needs, and competitive landscape
Product Marketing: Collaborate with product development teams to create compelling marketing materials for new and existing pension products
Develop and implement effective lead generation strategies to identify potential clients
Database Management: Maintain and update a comprehensive database of leads and prospects
Ensure accurate and up-to-date information is recorded for all leads
Segment leads based on criteria such as industry, location, and potential value
Outbound Outreach: Follow up with leads to nurture relationships and move them through the sales funnel
Qualify leads based on defined criteria and hand them off to the sales team
Senior Fund Administrator
STALLION TRUST & ADMINISTRATION COMPANY
Accra
01.2021 - 12.2023
Fund Administration: Oversee the day-to-day administration of pension funds, ensuring accurate and timely processing of transactions
Manage member records, contributions, benefit payments, and other fund-related activities
Regulatory Compliance: Ensure the pension funds comply with all relevant regulatory requirements and industry standards
Prepare and submit regulatory reports and filings in a timely manner
Trustee Support: Provide comprehensive support to the pension fund trustees, including preparing meeting agendas, minutes, and reports
Investment Oversight: Monitor the performance of the pension fund's investments and ensure they align with the trustees' investment strategy
Liaise with investment managers, custodians, and other service providers to ensure the smooth operation of the fund
Member Communication: Handle member inquiries and resolve issues promptly and efficiently
Provide education and guidance to members about the pension scheme and their retirement options
Financial Management: Oversee the preparation of financial statements, annual reports, and other financial documents
Ensure accurate accounting and reconciliation of pension fund transactions
Work with auditors to facilitate the annual audit of the pension fund
Risk Management: Identify and manage risks associated with the administration of pension funds
Develop and implement risk management strategies to mitigate potential issues
Regularly review and update risk management policies and procedures
Project Management: Lead and manage projects related to the enhancement of pension fund administration, such as system upgrades or process improvements
Coordinate with internal and external stakeholders to ensure project objectives are met on time and wit
Head, Monitoring/ Recovery Officer
BROOKS ASSETS MANAGEMENT LIMITED
Accra
06.2019 - 12.2020
Account Monitoring and Management: Regularly review accounts to identify overdue payments
Communication with Debtors: Contact debtors through phone calls, emails, and letters to remind them of their overdue payments
Negotiate repayment plans or settlements with debtors
Investigation and Analysis: Investigate the reasons for non-payment and assess the debtor's financial situation
Analyze account information to determine the best course of action for recovery
Repossession of Assets: Identify assets eligible for repossession according to the terms of the loan or credit agreement
Coordinate with tracking Agents to recover secured assets such as vehicles, property, or equipment
Legal Proceedings: Prepare necessary documentation for legal proceedings when debts cannot be recovered through regular communication
Collaboration with Internal Teams: Work closely with other departments such as customer service, sales, and finance to resolve outstanding debts
Customer Service: Provide excellent customer service while dealing with debtors, maintaining professionalism and empathy
Chief Finance /Operations Manager
SWIFT DEBT COLLECTIONS LIMITED
Madina
06.2018 - 03.2019
Operational Strategy and Planning: Develop and implement operational strategies to enhance efficiency and productivity
Align operational plans with the company's overall objectives
Resource Management: Allocate and manage resources, including staff, technology, and infrastructure
Ensure optimal utilization of resources to achieve operational goals
Performance Monitoring: Track and report on key performance indicators (KPIs) for operational efficiency
Identify and address performance gaps
Financial Strategy and Planning: Develop and implement financial strategies aligned with the company's goals
Financial Reporting and Analysis: Oversee the preparation of financial statements, reports, and analysis
Manage the company's cash flow, liquidity, and investment strategies
Cost Control and Efficiency: Implement cost-saving initiatives and efficiency improvements
Monitor expenses and ensure adherence to budgetary controls
Risk Management and Compliance: Develop and enforce policies and procedures to manage financial risks
Monitoring/Recovery Officer
OMEGA CAPITAL LIMITED
Accra
02.2017 - 04.2018
Debt Recovery: Contact debtors via phone calls, emails, and letters to remind them of overdue payments
Negotiate repayment plans or settlements with debtors
Follow up on outstanding debts to ensure timely collection
Communication with Debtors: Provide clear and accurate information to debtors regarding their accounts
Handle debtor inquiries and disputes professionally and courteously
Documentation and Reporting: Maintain accurate and detailed records of all communications and actions taken with debtors
Prepare reports on the status of delinquent accounts and recovery efforts
Document any agreements or settlements reached with debtors
Compliance and Ethical Practices: Adhere to the company's policies and procedures regarding debt collection
Maintain high ethical standards and respect debtor rights throughout the collection process
Customer Service: Provide excellent customer service while dealing with debtors, maintaining professionalism and empathy
Offer advice and support to debtors on managing their finances and avoiding future debt
Executive Manager (Operations/Administration)
PENSOL CAPITAL TRUST LIMITED
Accra
03.2013 - 12.2016
In charge of day-to-day activities of the company
Attend all trustee meetings at NPRA
Supervises all schemes report to service providers
Client service
A member of chambers of Trustees
Coordinate all investment placement of contributions collected
Ensure the provision of needed logistic for the smooth running of the company
Report directly to the Chief Executive Officer on all transactions or operational issues
Responsible for all administrative issues both internal and external
Monitor and ensure that all due contributions or benefits are paid on time in line with the regulatory guidelines
Business development
In charge of member education
Conducting of in-service training and refresher course for all staff
Branch Manager
ASN FINANCIAL SERVICES LIMITED
Accra
04.2010 - 10.2012
Create strategies to grow business opportunities
Build new customer relationships
Retain existing customers
Resolve customer issues
Ensure customers' financial needs are met
Develop and monitor bank sales strategies
Manage and monitor loan portfolio
Identify and develop new sources of business
Train, mentor and guide branch banking staff to function effectively
Monitor, verify, rectify and update all accounting records
Prepare financial statements and operational reports for the head office
Performed daily maintenance of loan applicant database
Planned and coordinated risk mitigation strategies to protect company assets
Increased efficiency and drove branch revenue by optimizing daily operations
Ground Caterer/ Flight Officer
FIRST CATERING SERVICES LIMITED(NEWREST)
Spintex
06.2009 - 12.2010
Planning menus in consultation with chefs
Training, supervising and motivating permanent and temporary staff
Organising staff rotas
Ensuring that health and safety regulations are strictly observed, recorded and archived
Monitoring the quality of the product and service provided
Keeping to budgets and maintaining financial and administrative records
To supervise the uploading and offloading of food on board
Prepare on service delivery report
Receives orders from Flight Attendants on board
Preparation of food orders into trolleys
To supervise the transportation of Flight Food orders to the Airport
Communicated with flight operations teams to coordinate food service delivery and smooth flow of food based on the passengers on board
Responded to emergent situations regarding flight food delivery, provide support and transport personnel
Field Marketing Officer
SOCIAL SECURITY & NATIONAL INSURANCE TRUST(Informal Sector)
Accra
09.2008 - 04.2010
Business development
Enrollment of new members unto the scheme
Conduct member education and training
Provide client services
Records contributions from contributors and capture them in the passbook
Preparation of monthly contribution
To collect and record all payments made by contributors
Member education
Head, Academic Department
SHINE EDUCATION CENTER
Abokobi
09.2007 - 08.2008
To ensure that all relevant School policies are applied in the organisation and work of the department
To help each student to make the most of his or her ability and to enhance each student's quality of learning
To ensure that the department contributes to the general education of every student for whom it has responsibility
To promote an enthusiasm for academic study
To increase the awareness of and interest in the specific subject throughout the College
To contribute to the development of the College curriculum by involvement in discussions, generation of ideas and decision-making
To guide and assist each member of the department and to utilise the particular skills and strengths of each teacher
To monitor the quality of teaching in the department and to ensure that it is of the highest possible standard
To promote the well being of each member of the teaching staff
To build a team of teachers in the department and to involve the whole department in decision-making
To manage the resources of the department efficiently and effectively
To accept ownership of collective decisions taken at Heads of Departments meetings and of policy decisions by Senior Management, after reasonable consultation, and in so doing to accept role as a member of the middle management of the College
Computer Support at Office of the Administration, National Employers Retirement TrustComputer Support at Office of the Administration, National Employers Retirement Trust