Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emmanuel Peprah

Accra

Summary

Adept Business Operations Analyst with a proven track record at IPEC MICRO CREDIT SERVICE, enhancing operational efficiency and spearheading risk assessment initiatives. Leveraged Salesforce Administration and creative solutions to reduce costs and improve service delivery. Excelled in fostering team collaboration and securing long-term business partnerships, demonstrating exceptional negotiation and Microsoft Excel skills.

Overview

6
6
years of professional experience

Work History

Business Operations Analyst

IPEC MICRO CREDIT SERVICE
Accra
01.2021 - Current
  • Developed comprehensive reports to inform strategic decision-making for senior leadership.
  • Implemented data-driven approaches to improve overall efficiency in day-to-day operations.
  • Managed cross-functional projects to ensure timely delivery of high-quality results.
  • Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
  • Spearheaded risk assessment initiatives, proactively addressing potential issues before they escalated into larger problems.
  • Reduced operational costs with smart budget management and cost-saving initiatives.
  • Enhanced team collaboration, implementing effective communication tools and strategies.

Statician

Ablekuma North Municipal Assembly
Accra
09.2019 - 06.2020

Collect socio-economic data on field

Participates in any relevant field work assigned to

Assist Supervisors in department duties

Sales Agent

Metropolitan Life Insurance
Accra
05.2018 - 09.2019
  • Explained features and advantages of [Type] products or services to promote sales.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.

Education

Bachelor of Business Administration - Business Administration

University of Professional Studies Accra
Accra
08.2019

Business

Tema Secondary School
Accra, Ghana
09.2014

Skills

  • Creative solutions
  • Salesforce Administration
  • Operational Efficiency
  • Microsoft Excel

Timeline

Business Operations Analyst

IPEC MICRO CREDIT SERVICE
01.2021 - Current

Statician

Ablekuma North Municipal Assembly
09.2019 - 06.2020

Sales Agent

Metropolitan Life Insurance
05.2018 - 09.2019

Bachelor of Business Administration - Business Administration

University of Professional Studies Accra

Business

Tema Secondary School
Emmanuel Peprah