Emmanuel Owusu Boateng
Accra
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Strong decision-maker with more than three years' experience in software and Systems engineering and application development. Effective coach and mentor and committed to leading exceptionally gifted teams. Ready to work closely with both teams and customers to identify most efficient and beneficial solutions for process improvement. Experienced in monitoring, tracking, and evaluating global IT infrastructure incidents.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technician
Super Tech Limited - Systems and Data Center
01.2023 - Current
- Keeping track of developing trends in data center technologies
- Monitoring and performing ongoing maintenance on servers and network equipment
- Providing IT support to staff and customers
- Responding to server and network issues
- Protecting company data by preventing the overheating of data center components
- Running hardware diagnostics and replacing failing parts
- Monitoring all network processes
- Collaborating with software and network engineering teams
- Upgrading internal system components
- Documenting processes and keeping event logs.
Software Engineer
Self
08.2017 - Current
- Versed in complete software life cycle from preliminary needs analysis to enterprise-wide deployment and support
- Programming Languages (C++, Android, C#, Shell)
- Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
ICT Teacher / IT Support Officer
Shield International School
01.2021 - 12.2022
- Initiatives: Redesigned the institution's report template for easier understanding by parents and teachers
- Implemented a Google Sheet system for teachers to access and work with the report template
- Procured computer systems, network devices, and printers for the institution
- Introduced a reliable and stable Internet Service Provider
- Redesigned the institution's network architecture for better internet access
- Designed and implemented ICT labs
- Implemented an attendance monitoring device
- Pending project: Deploying a simple datacenter for the institution.
Senior Systems Engineer
WSLoop Limited
06.2019 - 12.2020
- Worked independently
- LAN Installation
- Creative
- Teamwork
- MS Operating System Installation.
Systems Engineer
Fairgreen Limited
08.2017 - 03.2019
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers
- Installed, configured, tested and maintained operating systems, application software and system management tools
- Managed and monitored all installed systems and infrastructure to ensure the highest level of availability
- Resolved issues related to operational components for Local Area Networks, Wide Area Networks and voice systems
- Provided outstanding helpdesk service and support to customers
- Communicated status updates to affected parties when issues arose
- Participated in all phases of the system development life cycle, from requirements analysis through system implementation
- Installed and Configured VMware ESXI
- Created flowcharts, diagrams and other documentation
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
Network Engineer
Fairgreen Ltd
08.2017 - 03.2019
- Monitored network capacity and performance, as well as diagnosed and resolved complex network problems
- Monitored network hardware operations to ensure proper configuration
- Directed the acquisition, installation and testing of network hardware
- Prepared operational reports, including trouble resolution and analysis, project status, equipment and network requirements
- Provided detailed technical documentation, including network diagrams, process flow charts and procedural guidelines
- Provided on-call support for network engineering duties
- Worked closely with network support team for operational support, tasks and projects
- Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues
- Planned, implemented and maintained wireless network strategy and operation
- Technically supported the project planning team for the development and implementation of proposals and solutions to address hardware and software problems and network emergencies
- Performed day-to-day LAN and WAN Installation, administration, maintenance and support
- Configured and installed computer systems for other sub-organizations.
Education
BSc. INFORMATION AND COMMUNICATION TECHNOLOGY - Information and Communication Technology
Ghana Institute of Management and Public Administration (GIMPA)
Achimota, Greater Accra Region01.2020
OEM Certifications - Systems Engineering
DELL
01.2018
HIGHER NATIONAL DIPLOMA - COMPUTER SCIENCE
Koforidua Technical University
Koforidua, Eastern Region01.2017
CCNA Academy - CISCO
Koforidua Technical University
Koforidua, Eastern Region01.2016
Skills
- Hardware and software installation
- Server Administration
- Technical writing
- Development Lifecycles
- Network development and administration
- Software development lifecycle expert
- Agile (Scrum)
- Technical Support
- Customer support
- Project budgeting
- Solutions deployment
- System Analysis and Design
- Project Planning and Management
- System development and administration
- Virtualization technologies
- Troubleshooting
- New employee mentoring
- Oral and written communication
- Microsoft Exchange
- MS OS and Office Installation
- Remote Support
- LAN/WAN
- Linux
- Information Security
- Disaster Recovery
- Strong Professional Ethics
Accomplishments
Researched on the challenges in making postpaid utility payment, Designed a cross platform mobile application prototype as a convenient method in making postpaid utility payments.
Additional Information
Looking forward to fulfilling a long held ambition to become a genius in software engineering, networking, system engineering and system analysis.
Personal Information
Age: 31
Description
I am hardworking, focused, organized, punctual, honest, and reliable person. I am able to multitask and work in a fast pace environment with little or no supervision, also function very well as part of a team. I am energetic and eager to learn diverse skills.
References
- Professor Clement Somuah, President - Christ Apostolic University, clement@somuah.com, +233501644995
- Mrs. Sarah Dsane-Nsor, President - WITED Koforidua Technical University, saransor@outlook.com, +233205748141
- Wisdom Adjah, Datacenter Architect, wisdomadjah@gmail.com, +233242439641
Hobbies and Interests
- Internet Search (Latest Technological Trends)
- Reading
- Listening to Music
- Watching Movies
Languages
English
Bilingual or Proficient (C2)
Certification
AI-Powered Performance Ads
Google Ads App
Timeline
IT Technician
Super Tech Limited - Systems and Data Center
01.2023 - Current
ICT Teacher / IT Support Officer
Shield International School
01.2021 - 12.2022
Senior Systems Engineer
WSLoop Limited
06.2019 - 12.2020
Software Engineer
Self
08.2017 - Current
Systems Engineer
Fairgreen Limited
08.2017 - 03.2019
Network Engineer
Fairgreen Ltd
08.2017 - 03.2019
BSc. INFORMATION AND COMMUNICATION TECHNOLOGY - Information and Communication Technology
Ghana Institute of Management and Public Administration (GIMPA)
OEM Certifications - Systems Engineering
DELL
HIGHER NATIONAL DIPLOMA - COMPUTER SCIENCE
Koforidua Technical University
CCNA Academy - CISCO
Koforidua Technical University
AI-Powered Performance Ads
Google Ads App
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