Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
References
Timeline
Generic

Emmanuel Otoo

Accra

Summary

Accomplished Business Systems Analyst with expertise in ERP software and user training at Flourmills of Ghana Ltd. Enhanced system efficiency by implementing user-driven improvements. Adept at translating business needs into actionable system requirements, ensuring seamless operations. Proven track record in technical support and data management, fostering collaboration and innovation.

Overview

12
12
years of professional experience

Work History

Business Systems Analyst/IT Technician

Flourmills of Ghana Ltd (Seaboard Corporation)
Accra
11.2020 - Current
  • User training for Nav and Jet Reporting.
  • Accounting and process management.
  • ERP Software Master Data Management.
  • Implemented changes based on feedback from users and management teams.
  • Maintained up-to-date knowledge of industry trends, best practices, and emerging technologies related to IT systems development and implementation.
  • Analyzed business needs and translated them into system requirements.
  • Monitoring and troubleshooting all challenges and issues from users relating to Navision and Jet Report.
  • Provided technical support for end-users regarding system usage issues.
  • Assisted in developing training materials for users on new systems or upgrades.
  • Contributed to successful field deployment of business systems improvements.

Data Entry Clerk/Warehouse Worker

Red Sea Housing Service GH Ltd
Tema
01.2013 - 01.2015
  • Maintained confidentiality of sensitive information entered into the system.
  • Scanned documents into appropriate databases for storage purposes.
  • Followed up on pending tasks until completion.
  • Created spreadsheets to track data entries.
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Assisting in the monthly inventory count.
  • Adjusted settings for format, page layout and line spacing.

Education

Associate of Applied Science - Computer Networking Management

Koforidua Technical University
Koforidua,Ghana
09-2019

CCNA Routing And Switching: Routing And Switching Essentials - Computer Networking

Cisco Networking Academy
Koforidua,Ghana
12-2018

CCNA Routing And Switching: Introduction To Networks - Computer Networking

Cisco Networking Academy
Koforidua,Ghana
08-2018

IT Essentials - IT Network Security

Cisco Networking Academy
Koforidua,Ghana
06-2018

High School Diploma -

Anum Presbyterian Senior High School
Anum, Ghana
05-2013

Bachelor of Science - Information Technology

Valley View University
Oyibi,Ghana

Skills

  • User training
  • ERP software
  • Business analysis
  • System troubleshooting
  • Data management
  • Technical support

Languages

English
Upper Intermediate (B2)
B2

Affiliations

  • Pursuing hobbies or creative interests outside of work or academic responsibilities
  • Volunteering or participating in event planning activities while managing other responsibilities
  • Engaging in regular exercise or physical activity to maintain physical and mental well-being

Accomplishments

  • Successfully held the position of hostel organizer at the university for two terms

References

References available upon request.

Timeline

Business Systems Analyst/IT Technician

Flourmills of Ghana Ltd (Seaboard Corporation)
11.2020 - Current

Data Entry Clerk/Warehouse Worker

Red Sea Housing Service GH Ltd
01.2013 - 01.2015

Associate of Applied Science - Computer Networking Management

Koforidua Technical University

CCNA Routing And Switching: Routing And Switching Essentials - Computer Networking

Cisco Networking Academy

CCNA Routing And Switching: Introduction To Networks - Computer Networking

Cisco Networking Academy

IT Essentials - IT Network Security

Cisco Networking Academy

High School Diploma -

Anum Presbyterian Senior High School

Bachelor of Science - Information Technology

Valley View University

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