Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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EMMANUEL OSEI KUMAH

Accra

Summary

Accomplished professional with a proven track record at FIRST BANK GHANA, adept in cash handling and management, and excelling in customer relationship building. Leveraged exceptional customer service and professionalism to enhance transaction accuracy and foster client trust, significantly improving customer satisfaction. Demonstrates a strong work ethic and goal-oriented focus, contributing to team success and operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

TELLER

FIRST BANK GHANA
03.2024 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Reduced queue times during peak hours with effective cash handling and prompt service.
  • Assisted customers with banking needs and inquiries.

CASH IN TRANSIT TELLER

MON-TRAN LTD
06.2023 - 03.2024
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.

Administrator

CLASSIC HOPE SCHOOL
08.2022 - 05.2023
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
  • Streamlined invoice processing, reducing average payment turnaround time.

TEACHER

National Service Secretariat
10.2021 - 07.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.

Education

Bachelor of Arts - Theatre Arts

UNIVERSITY OF EDUCATIN, WINNEBA
Winneba, Ghana
12.2021

Associate of Arts - General Studies

AKIM SWEDRU SENIOR HIGH SCHOOL
AKIM SWEDRU
09.2016

High School Diploma -

ELIM ACADEMY
AKIM AYIREBI
02.2013

Skills

  • Exceptional customer service
  • Strong Work Ethic
  • Professionalism and Courtesy
  • Excellent time management skills
  • Positive
  • Cash handling and management
  • Friendly
  • Transaction processing accuracy
  • Cash handling expertise
  • Relationship building and management
  • Cash counting
  • Goal-oriented focus
  • Cash Drawer Balancing
  • Patience and Empathy
  • Stress Tolerance
  • Banking
  • Financial record keeping
  • Listening and Comprehension
  • Customer Relationship Building

Accomplishments

  • Earned MOST DISCIPLINED for outstanding customer service.
  • Successfully trained ONE new tellers over a TWO month time period.
  • Collaborated with team of SIX in the development of RELUNCHING OF BRANCH.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • BASIC BANKING Training - 2023
  • TELLERING License - 2023
  • Certified TELLER, FIRST BANK GHANA - 2023

Languages

English
Bilingual or Proficient (C2)

Timeline

TELLER

FIRST BANK GHANA
03.2024 - Current

CASH IN TRANSIT TELLER

MON-TRAN LTD
06.2023 - 03.2024

Administrator

CLASSIC HOPE SCHOOL
08.2022 - 05.2023

TEACHER

National Service Secretariat
10.2021 - 07.2022

Bachelor of Arts - Theatre Arts

UNIVERSITY OF EDUCATIN, WINNEBA

Associate of Arts - General Studies

AKIM SWEDRU SENIOR HIGH SCHOOL

High School Diploma -

ELIM ACADEMY

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