Emmanuel Okyere Boakye
Accra
Summary
Enthusiastic Housekeeping Manager with a proven track record at Mel Hill Apartments, enhancing guest satisfaction through meticulous cleaning practices and exceptional guest relations. Skilled in training and mentoring a team of thirteen, significantly reducing complaints by ensuring adherence to standards. Demonstrates effective communication and physical stamina, excelling in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
Mel Hill Apartments
12.2023 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Contributed to 20% boost in positive guest rating score.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of thirteen housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
Housekeeping Room Attendant
Mambo Spot & Hotel
06.2020 - 09.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Housekeeper of the month 4x for teamwork and customer service.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
Housekeeper
Zilex Hotel
02.2018 - 04.2020
- Disinfected and mopped 11 bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked 8 guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with 3 housekeeping staff to complete tasks efficiently and effectively per shift.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Able to take initiative within given guidelines.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engage 12 averagely per day guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
High School Diploma -
Ofori Panin Senior High School
Koforidua, Ghana05.2016
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest Relations
- Eco-Friendly cleaning practices
- Customer service-focused
- Timekeeping
- Cleaning practices
- Folding clean laundry
- Effective communication skills
- Physical stamina
Accomplishments
- Supervised a team of 13 staff members.
- Collaborated with a team of 9 in cleaning and restocking 23 rooms per shift, ensuring prompt and efficient service delivery
- Spotted a maintenance issue that saved GHS 52, 000.00
- Successfully implemented a green cleaning program
Affiliations
- Methodist Men Fellowship
- Old Student Association
Travel
- Exploring new cultures, locations, and architecture.
Additional Information
- Found and returned guest wallet containing GHS 2,000.00 cash and other valuable items.
Languages
English
Timeline
Housekeeping Manager
Mel Hill Apartments
12.2023 - Current
Housekeeping Room Attendant
Mambo Spot & Hotel
06.2020 - 09.2023
Housekeeper
Zilex Hotel
02.2018 - 04.2020
High School Diploma -
Ofori Panin Senior High School
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