Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Competencies
Personal Information
References
Hobbies and Interests
Work Availability
Timeline
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EMMANUEL OBIRI-YEBOAH

EMMANUEL OBIRI-YEBOAH

Banking
Accra

Summary

Given the opportunity, I will not only strive to obtain excellent results and achieve the overall set objectives of the firm but will also be an added innovation, accrue expertise for career growth and gain international exposure relevant for business or professional success.

Overview

17
17
years of professional experience

Work History

Control Officer (UMB Bank of Ghana and Nostro Accounts)

Universal Merchant Bank
04.2023 - Current
  • Reconciliation of UMB Bank of Ghana Accounts,
  • Reconciliation of UMB Nostro Accounts,
  • Conduct investigations into outstanding reconciliation items and review for exceptional reporting
  • Work with User departments to resolve outstanding reconciliation items
  • Prepares Consolidated Bank of Ghana reports
  • Prepares reconciliation reports on all UMB Bank of Ghana and Nostro Accounts
  • Prepares reconciliation schedule on suspense accounts
  • Branch Control Review, Supervises operations of the unit in the absence of the Unit Head
  • Reviewed internal controls documentation, evaluating adequacy and suggesting improvements where necessary

Offsite ATM Reconciliation Officer / ATM Custodianship

Universal Merchant Bank
03.2015 - 03.2023
  • Balancing of ATM General Ledgers
  • Resolution of client's complaints, Investigations and reversal of ATM debit without cash dispense in situations where there are no automatic system reversals
  • ATM cash replenishment and management
  • Uttermost responsibility of keeping the Offsite ATM Up or being-in Service for business usage always.
  • Other issues pertaining to ATMs, Central vault management and cheques
  • Cash Management and performs Bank of Ghana duties
  • Reliever to the cash officer and his assistant and any of the offsite ATM teams.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
  • Wrote detailed narrative reports for use in investigations.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

Business Support Officer

Universal Merchant Bank / Mon-Tran Ghana
09.2013 - 03.2015
  • Bank's Representative to the Central Bank of Ghana (BoG) for Withdrawals, Deposits, Cash Audits and Examinations, Signatories updates and other enquiries.
  • Central Vault (Cash) Management duties.
  • Monitor, check and supervise cash evacuations to / from the Bank of Ghana (BoG) and Branches.
  • Reconcile Cash-In-Transit (CIT) and other central cash account.
  • Assess the cash movement procedures to ensure that they serve the needs of the bank while minimizing related risk.
  • Passing entries and postings of transactions.
  • Acts as a supervisor in the absence of the Vault Cash Officer
  • Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
  • Maintained smooth back-office functions to promote efficient business operations.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
  • Supervised junior staff members, fostering professional development through mentorship and guidance.

Teller

Access Bank Ghana Limited / Mon-Tran Ghana
07.2011 - 08.2013
  • Accepts deposits from customers and Pay out cash - upon receipt of withdrawal request from customer(s).
  • Balanced cash drawers accurately at end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between th bank and its clients.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Enhanced branch sales through cross-selling bank products and services to customers.

Deposit Mobiliser

Merchant Bank Ghana Limited (MBG) / Mon-Tran Ghana
11.2009 - 07.2011
  • Undertake branch marketing, special campaigns and promotions.
  • Tasked with all aspects of marketing and selling of the bank's products and services (Current, Savings, Fixed Deposits accounts etc.).
  • Maintaining key accounts and prospecting for new ones (markets).
  • Regular follow ups on existing clients to ensure satisfaction and repeat business.
  • Professional assistance to clients on type of accounts to operate.
  • Introduce clients to the other services of the bank (cross selling)

Dispensary Assistant and NHIS Claims Officer

Upper Denkyira East Municipal Hospital
10.2008 - 08.2009
  • Dispensing of drugs.
  • Assessment of drugs cost for cash and carry patients.
  • Writing daily requisitions for internal supply of drugs.
  • Filling and calculating NHIS claims for vetting and subsequent payments.
  • Daily compilation of sales of drugs dispensed
  • Supported team members during busy periods, ensuring timely service for all patience.
  • Assisted in maintaining accurate inventory records, conducting regular audits and restocking as needed.
  • Streamlined dispensary operations by effectively organizing product displays and inventory management.
  • Received positive feedback from customers through excellent communication skills, product knowledge, and attention to detail in serving their needs.

Customer Service Officer - Internship

Denkyiraman Rural Bank Limited
06.2008 - 10.2008
  • Identifying and cross selling of appropriate banking products.
  • Meet customer's needs through face to face interaction.
  • Introduce customers to the appropriate products, Opening of accounts e.g.: current and savings accounts.
  • Assist customers in completion of bank forms.
  • Ensure that all accounts opened are KYC compliant.
  • Work to achieve daily targets.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.

Marketing Officer - Internship

Cocoa Inputs Company Ltd
06.2007 - 10.2007
  • Ensure product availability and effective distribution / supply.
  • Sales trips (New deals and follow ups).
  • Analyse sales statistics, Marketing and prospecting
  • Coordinated with sales teams to develop effective promotional materials and sales collateral.
  • Planned and executed marketing campaigns to target groups, areas and wider community.

Education

Bachelor of Science - Marketing

University of Professional Studies, Accra (UPSA), Ghana
Accra, Ghana
08.2014

HND Marketing - Marketing

Takoradi Technical University, Takoradi, Ghana
Takoradi, Ghana
06.2008

S.S.C.E - General Arts

Boa Amponsem Senior High School
Dunkwa-On-Offin, Ghana
09.2003

Skills

  • Very abreast with corporate life
  • Have a solid integrity combined with passion for work and higher education
  • Conversant with both front and back office operational duties
  • Good Communication and excellent interpersonal skills
  • Total adherence to all internal controls and established policies and procedures
  • Experienced in handling customer or client objections and complaints
  • Computer literate in MS Word, Advanced Excel, Power Point, and the Internet
  • Account Reconciliation
  • Internal controls development and management
  • Statement Reconciliation
  • Team Oversight
  • Have strong analytical & problem-solving skills
  • Have eye for accuracy and pays attention to details
  • Innovative and determined to make things happen (goal oriented)
  • Client service oriented, enjoys dealings with clients and people
  • Is team player, willing to share information and support others
  • Solid integrity and creative thinker
  • Strong communication and listening skills
  • Very responsible and organised character, have strong sense of work ethics
  • Can work independently, with or minimal supervision

Accomplishments

  • 3rd Best Worker, Cash Managemnt Unit, UMB, Ghana, 2019
  • Best worker, Cash Management Unit, UMB, Ghana, 2015
  • Service Champion - Best Customer Service Officer, 2012, East Cantonments Branch, Access Bank Ghana
  • Though not measurable, I added an incredible value to the already rich image of Universal Merchant Bank Ghana, Abossey Okai Branch. This was achieved due to my good rapport with both existing clients and prospective one's
  • Without fail, I achieved my targets consistently during my days as Deposit Mobiliser

Additional Competencies

  • Anti-Money Laundry (AML)
  • Managing Politically Expose Persons account(s) (PEP)
  • Selling Techniques and Product Knowledge
  • Knowing Your Customer (KYC)
  • Risk Management
  • Front and Back Office Operations in the banking and finance business
  • Customer Service
  • Maintaining Customers
  • Dealing with an angry customer
  • Handling client objections
  • Building a good customer relationship
  • Telephone techniques

Personal Information

  • Date of Birth: 10/17/85
  • Nationality: Ghanaian
  • Marital Status: Married

References

  • Mr. John Kru Bosco, Manager, Cash Management Unit, Universal Merchant Bank (UMB), Emporium, Airport, Accra, Ghana, +233 0542474395 / 0261171180 / 0501411444, john.kru@myumbbank.com
  • Mr. Eddi Kofi Blankson, Supervisor, Compliance Department, Universal Merchant Bank (UMB), Merban House, Accra, Ghana, +233 0244 220389, eddie.blankson@myumbbank.com

Hobbies and Interests

  • Reading available inspiring literatures
  • Listening to sports presentations and watching football
  • Spending memorable time with the family

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Control Officer (UMB Bank of Ghana and Nostro Accounts)

Universal Merchant Bank
04.2023 - Current

Offsite ATM Reconciliation Officer / ATM Custodianship

Universal Merchant Bank
03.2015 - 03.2023

Business Support Officer

Universal Merchant Bank / Mon-Tran Ghana
09.2013 - 03.2015

Teller

Access Bank Ghana Limited / Mon-Tran Ghana
07.2011 - 08.2013

Deposit Mobiliser

Merchant Bank Ghana Limited (MBG) / Mon-Tran Ghana
11.2009 - 07.2011

Dispensary Assistant and NHIS Claims Officer

Upper Denkyira East Municipal Hospital
10.2008 - 08.2009

Customer Service Officer - Internship

Denkyiraman Rural Bank Limited
06.2008 - 10.2008

Marketing Officer - Internship

Cocoa Inputs Company Ltd
06.2007 - 10.2007

Bachelor of Science - Marketing

University of Professional Studies, Accra (UPSA), Ghana

HND Marketing - Marketing

Takoradi Technical University, Takoradi, Ghana

S.S.C.E - General Arts

Boa Amponsem Senior High School

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